SummaryThis position is located with Bonneville Power Administration (BPA), in Program Marketing (PEM) organization within Energy Conservation (PE), Power Services organization (P).
A successful candidate in this position will manage BPA's long-term resource acquisitions, be the principal representative for BPA working on strategies and transactions with assigned customers, and maintain working relationships with management, internal counterparts and external entities.
DutiesAs a Public Utilities Specialist (Customer Account Executive), you will:- Lead customer account strategies to understand client needs, build lasting utility partnerships, and maximize satisfaction.
- Serve as signatory for energy conservation agreements valued up to $25M, negotiating standard and customized terms.
- Direct day-to-day task execution for cross-functional support staff to ensure aligned customer service delivery and seamless operations.
- Provide proactive customer outreach, responsive support, and advocacy on behalf of the customer to the Energy Conservation department, Power Services organization and to BPA.
- Collaborate internally to design, market, and implement cost-effective demand-side power and energy conservation programs.
- Act as the primary contact to troubleshoot client problems, clarify policies, and guide partners through reporting requirements.
- Represent agency policy positions at various external meetings and customer events while gathering stakeholder feedback to guide future initiatives.
RequirementsConditions of employmentIn accordance with Executive Order 14170, applicants are encouraged to respond to four short, free-response, essay questions in the questionnaire. Answer to these questions is not scored or rated. Your answers will be reviewed by the hiring manager and agency leadership if you are referred for selection consideration
When you apply you will be asked a series of questions to determine your eligibility for employment and your qualification for this position specifically. You must answer all of these questions completely and truthfully.
Key Requirements:
- You must be a United States Citizen.
- This employer participates in the e-Verify program.
- Males must abide by Selective Service registration requirements.
- You will be required to report in person to the official duty location.
Conditions of Employment:- Selectee will be required to complete the Office of Government Ethics Standard of Confidential Financial Disclosure Report (OFGE450e) within 30 days of employment and annually.
- A preliminary background check must be completed before a new employee can begin work. Current Federal employees or other individuals with an existing completed background investigation may not be required to undergo another background check.
QualificationsSPECIALIZED EXPERIENCE REQUIREMENTS: A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level GS-12 in the Federal service.
Specialized experience for this position is defined as: 1) Supporting utilities in the analysis and identification of energy saving opportunities; 2) collaborating with cross-functional teams in the design, implementation, and/or evaluation of new approaches to reduce electric energy consumption; and 3) building and maintaining collaborative relationships with management, internal counterparts and external entities, such as utility customers or external regional partners to achieve energy conservation program goals.There is no substitution of education for experience at the GS-13 grade level.
"Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
You must meet all qualifications and eligibility requirements by the closing date of this announcement.EducationThere are no specific education requirements or substitution of education for experience for this position.
Additional information- This job opportunity announcement may be used to fill additional similar vacancies across DOE.
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