Salary : $135,999.57 - $174,924.57 Annually
Location : San Ramon Police Department and San Ramon Valley Fire Protection District, CA
Job Type: Full Time
Job Number:
Division: Communications Center
Opening Date: 11/13/2026
Closing Date: 12/13/2026 3:00 PM Pacific
Under the supervision of a Public Safety Dispatch Lead, the Public Safety Dispatcher processes emergency and non-emergency calls for service; dispatches fire, police, medical, and/or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as Computer Aided Dispatch systems (CAD); and performs other related duties as required.
The ideal candidate will possess a California P.O.S.T.- certified Public Safety Dispatcher Basic Certificate, EMD Certificate, EFD Certificate, and knowledge in all disciplines of Police/Fire and EMS dispatching and one year of experience dispatching law enforcement, fire, and/or EMS services using a CAD system.
Note: The California P.O.S.T.- certified Public Safety Dispatcher Basic Certificate is required at time of application. Candidates without the California P.O.S.T.- certified Public Safety Dispatcher Basic Certificate at time of application will not be considered.
Work Schedule: Public Safety Dispatchers work a 48 hours on/96 hours off schedule.
Compensation: Base Salary includes holiday, EMD, and FLSA pay. To qualify for holiday pay, you must be on a 56-hour schedule and to qualify for EMD pay, you must have passed the EMD course.
DUTIES
Receives and processes 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates CAD system events; provides pre-arrival and post-dispatch instructions to the caller or relays information to other jurisdictions; processes and prioritizes incoming calls.
Dispatches Police/Fire and EMS personnel and equipment on both routine and emergency calls utilizing a CAD system, multiple video display terminals, radio dispatching consoles, and related equipment.
Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer and firefighter safety; handle the reassignment of fire equipment to ensure adequate district-wide fire protection.
Provides operational support for police, fire, and medical operations; facilitates outside agency assistance and mutual aid requests; as requested, enters, updates, and retrieves information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles; handles tow requests and other information.
For the full job description go to:
MINIMUM QUALIFICATIONS
REQUIRED EDUCATION
Possession of a high school diploma, G.E.D. equivalency or a high school proficiency certificate.
REQUIRED SPECIALIZED CERTIFICATES
California P.O.S.T.- certified Public Safety Dispatcher Basic Certificate - required at time of application
REQUIRED EXPERIENCE
One year of experience as a Public Safety Dispatcher dispatching any combination of law enforcement, fire, and/or emergency medical services (EMS) in a primary or secondary PSAP using a CAD system.
HIGHLY DESIRABLE BUT NOT REQUIRED
Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) certifications from the International Academies of Emergency Dispatch.
APPLICATION PROCESS
Qualified candidates are encouraged to apply. Candidates must apply online through Government Jobs at
Candidates must include a resume and a copy of their California POST Public Safety Dispatcher Certificate with the application.
Candidates considered for employment will be required to undergo an extensive background investigation, a thorough medical examination, psychological examination, and a pre-employment drug screening.
Paid compensation is supplemented with an excellent benefits package including:
Vacation: Accumulation rate increases with length of service. The initial rate is 14 hours per month.
Sick Leave: Accumulated at the rate of 18 hours per month indefinitely during tenure of career.
Pension benefits are provided by Contra Costa County Employees' Retirement Association (CCCERA). Eligibility and classification into the retirement system will be determined by CCCERA pursuant to the Public Employee's Pension Reform Act (PEPRA) guidelines. Should reciprocity with CCCERA be established and entry classified as Classic, the retirement benefit will be 2% @ 55. Should entry into the retirement system be classified as PEPRA, the retirement benefit will be 2.5% @ 67.
Medical benefits are provided through CalPERS and include several PPO or HMO options. The District currently contributes 92% of monthly premiums for employee and dependent medical up to an established cap, and 100% for employee and dependent dental, vision, and EAP insurance, as well as 100% for life insurance for the employee only.
