This position is incentive eligible.
Job Summary and QualificationsAre you looking for highly visible operations role where you will help shape how provider scheduling is delivered across our urgent care markets. As the Provider Scheduling Manager, you will lead centralized scheduling operations, partner with market and provider leadership, and use workforce insights to align provider coverage with patient demand.
In this role you will:
- Lead and develop a centralized team of schedulers supporting providers and urgent care practices across multiple markets.
- Oversee provider schedules and staffing model, aligning coverage with patient volumes and operational needs across the organization.
- Monitor staffing needs in real time and partner with market and medical leadership to adjust provider coverage as demand changes.
- Build and standardize scheduling processes that create consistency, improve efficiency, and support scalable operations across urgent care markets.
- Partner with Provider Recruitment, medical leadership, Provider Relations, and market leaders to anticipate staffing needs and address coverage challenges.
- Oversee scheduling requests, including PTO and CME, while helping ensure provider coverage is allocated effectively and equitably across markets.
- Optimize scheduling data, workforce trends, and performance reporting to identify opportunities and provide actionable insights to operational leaders.
- Collaborate with Telehealth leadership to optimize provider resources, flex coverage based on demand, and support cross-state staffing strategies.
- Champion continuous improvement by identifying scheduling challenges, developing solutions, and advancing processes that improve the provider and operational experience.
You Should Have:
- You have a Bachelor's degree or an equivalent combination of relevant education and professional experience.
- You bring at least 5 years of healthcare operations, workforce management, centralized scheduling, staffing, provider scheduling, or comparable experience.
- You have experience leading complex operations, teams, or multi-site initiatives in a healthcare environment.
- You demonstrate the ability to translate workforce data and operational needs into effective staffing and scheduling decisions.
- You are skilled at building collaborative relationships with providers, operational leaders, and cross-functional stakeholders.
- You have strong organizational and project management skills with the ability to lead multiple priorities in a dynamic environment.
- You are proficient with Microsoft Office Suite and comfortable using data, reporting, and technology to improve operational performance.
Work Location:
This is a remote opportunity, with candidates required to reside in a market where HCA Healthcare maintains an operational presence. The position requires approximately 5-10% travel to support business and operational needs.
BenefitsWork from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our Provider Scheduling Manager for Urgent Care opening. Qualified candidates will be contacted for interviews. Submit your application and
help us raise the bar in patient care!
