As Community Manager, you will oversee all aspects of the property's operations, balancing resident satisfaction, team development, financial performance, and regulatory compliance. Key responsibilities include:
- Build and maintain strong relationships with property owners, senior management, residents, internal departments, vendors, and other business partners through timely and effective communication.
- Oversee leasing activity, application approvals, lease renewals, and lease enforcement, ensuring compliance with lease terms, applicable notice requirements, and established policies and procedures.
- Lead sales, marketing, and operational initiatives designed to achieve budgeted occupancy, maximize revenue, and strengthen resident retention.
- Maintain a strong understanding of local market conditions and competitive trends, partnering with the marketing team to implement effective leasing and marketing strategies.
- Oversee resident retention, renewal, and leasing programs to support occupancy goals and enhance the overall resident experience.
- Respond to resident concerns and inquiries promptly, professionally, and with a focus on effective resolution.
- Partner with internal departments, including Compliance, Leasing, and Accounting, and review lease packages for prospective and current residents.
- Lead, develop, and support Resident Managers, office personnel, building staff, and leasing teams by establishing goals, managing schedules, providing guidance, and fostering a positive and collaborative work environment.
- Recruit, train, coach, and develop a high-performing team to support efficient property operations and exceptional service.
- Communicate and enforce company policies, procedures, and regulatory requirements, while maintaining readiness for surveys, audits, reviews, and property inspections.
- Conduct regular property inspections to identify maintenance and operational needs, oversee building systems, and coordinate preventive maintenance, repairs, construction, and capital improvement projects in partnership with the Resident Manager.
- Oversee construction activity for new buildings, as applicable, and coordinate with vendors and contractors to support project completion.
- Negotiate service contracts, monitor vendor performance, and ensure contractual obligations are met.
- Maintain after-hours availability to respond to emergencies, coordinate resources, and implement corrective action when necessary.
- Ensure insurance requirements are satisfied, promptly report liability and property incidents to senior management, and complete all required documentation.
- Assist with the development and management of operating budgets and forecasts, and prepare Monthly Variance Reports, Utility Consumption Reports, and other required financial and operational reporting.
- Review income and expense trends, identify opportunities for improvement, and recommend strategies to strengthen the property's financial performance.
- Review and process invoices through the accounts payable system and oversee vendor payments.
- Develop resident engagement and retention initiatives that foster a welcoming community and support high levels of resident satisfaction.
- Perform other duties and responsibilities as needed to support the successful operation of the property.
Who We're Looking For- Bachelor's degree in Business, Marketing, Real Estate, Finance, or a related field, or equivalent professional experience.
- A minimum of five (5) years of multifamily residential community management experience.
- Proficiency with Microsoft Office and property management platforms, including iLuvLeasing, On-Site, Elise AI, RentCafe, and Yardi.
- Strong understanding of residential building operations and maintenance.
- Knowledge of marketing strategies, budgeting, financial reporting, and GAAP.
- Demonstrated leadership skills with the ability to recruit, develop, and motivate a team.
- Excellent communication, organization, problem-solving, and relationship-building skills.
- Valid STATE real estate license, or the ability to obtain one within the first 120 days of employment. All active license holders must register their license with Rose Associates upon hire.
- Must be authorized to work in the United States.
- Availability to work weekends, including Saturdays and Sundays, as needed.
Compensation & Benefits$90,000 - $110,000 annual base salary, plus significant performance-based incentive compensation opportunities, and a comprehensive benefits package.
This is an on-site position requiring regular movement throughout the property, including inspections, interaction with residents and stakeholders, and coordination of building operations. Essential functions may require ascending and descending stairs and working in varying environmental conditions. Employees may be required to enter occupied residential apartments and other areas where domestic pets are present. After-hours availability and occasional weekend work may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
