Bachelor's degree in business administration, hospitality, real estate, or related field required.
3+ years of management experience in multi-tenant Class A or trophy-level commercial assets.
Financial experience with P&L responsibility and budget oversight.
Proficiency in Microsoft Office software.
Completion of Hines Property Management Training Program or equivalent real estate knowledge.
Strong emotional intelligence and creative problem-solving skills.
Experience leading multi-layered teams.
Responsibilities
Train and mentor property personnel to deliver a best-in-class hospitality experience.
Hire individuals with a people-centric approach using hospitality hiring practices.
Lead a cross-functional team to uphold Hines' Hospitality Standards.
Coordinate unique event programming to foster a community atmosphere.
Manage all fiscal activities and maintain full P&L responsibility.
Negotiate contracts and supervise contractor services for property operations.
Ensure compliance with all relevant government and company policies.
Benefits
Comprehensive health and wellness programs.
Retirement savings plan with company match.
Paid time off and holidays.
Professional development opportunities.
Employee assistance programs.
Full Job Description
Overview
Responsibilities
As a Property Manager at Hines, your role involves ensuring seamless day-to-day operations of the property with a primary focus on enhancing the client experience. The ideal candidate will possess organizational skills, meticulous attention to detail, and a genuine enthusiasm for providing outstanding hospitality. At Hines, delivering an exceptional experience entails blending a hospitality-centric culture with real estate expertise to create environments where people feel valued, connected, and inspired. Responsibilities include, but are not limited to:
Hospitality / Leadership:
In accordance with the firms leadership principles train, mentor, and continuously develop all property personnel in providing a best-in-class hospitality experience.
Apply hospitality hiring practices to identify and hire individuals with a people-centric approach.
Lead a cross-functional team, including third-party service providers, in the delivery of Hines Hospitality Standards.
Coordinate unique event programming with a focus on creating and maintaining a community atmosphere.
Ensure property engagement and service offerings are aligned with Hines service level standards.
Operations:
Manage all fiscal activities of the property and maintain full profit and loss (P&L) responsibility.
Negotiate contracts and supervise all contractor services related to the physical operation of the property.
Develop, implement, and maintain a marketing and leasing strategy for both current and prospective tenants (clients) while collaborating with asset managers or owners to meet performance objectives.
Display in depth knowledge of building mechanical systems and collaborate with Chief Engineer on stationary engineering initiatives.
Ensure the property is well-maintained and aesthetically pleasing.
Ensure compliance with all government, industry, regional and company required programs, objectives, and policies.
Provide support to development groups including owner relations, quality control during construction, program development, building start-up, etc.
Represent Hines in selected business, community, and industry organizations and groups.
Direct all emergency procedures including but not limited to:
Establishing and executing emergency plans and practice drills
Monitoring emergency equipment
Leading and/or assisting with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent
Acting as fire/life safety director while assisting emergency authorities and response teams
Association Management:
Oversee association operations, including board relations, meetings, budgets, and owner communications.
Qualifications
Minimum Requirements include:
Bachelors degree from an accredited institution required (preferably with a focus on business administration, hospitality, real estate, or in a related field).
3+ years of management experience in a multi-tenant Class A or trophy-level commercial asset.
Financial experience including P&L responsibility, budgetary oversight, cost analysis, and management of service contracts and arrears.
Proficiency in Microsoft Office software.
Successful completion of the Hines Property ManagementTraining Program or equivalent real estate knowledge.
Passion for working with people and leading with a hospitality mindset.
High degree of emotional intelligence with proven ability to think creatively in all job responsibilities.
Experience leading a multi-layered team.
Solution-oriented with strong organizational, analytical and project management skills.
Maintain composure and professionalism at all times.
Excellent interpersonal, verbal, and written communication skills utilizing proper punctuation, grammar, diction, and style.
Eager to be a part of a fast-paced and dynamicwork environment.
Take initiative and is a proactive leader always focused on continuous improvement.
Working indoors approximately 95% and outdoors 5% of the time.
Use olfactory, auditory, and visual senses to inspect building(s) and detect emergency alarms.
On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessingrestrictive openings.
Ability to liftup to 25lbs.
Though occurrence are rare, be accessible 24 hours a day in case of emergency and perform on-site operations managementduring natural disasters.
Transfer properties and work overtime as business needs deem appropriate.
The Birmingham Small Arms Company Limited was a major British industrial combine, a group of businesses manufacturing military and sporting firearms; bicycles; motorcycles; cars; buses and bodies; steel; iron castings; hand, power, and machine tools; coal cleaning and handling plants; sintered metals; and hard chrome process.
After the Second World War, BSA did not manage its business well, and a government-organised rescue operation in 1973 led to a takeover of such operations as it still owned. Those few that survived this process disappeared into the ownership of other businesses.
BSA began in June 1861 in the Gun Quarter, Birmingham, England. It was formed by a group of fourteen gunsmith members of the Birmingham Small Arms Trade Association specifically to manufacture guns by machinery. They were encouraged to do this by the War Office which gave the BSA gunsmiths free access to technical drawings and to the War Office's Board of Ordnance's Royal Small Arms Factory factory at Enfield. New machinery developed in the USA installed at Enfield had greatly increased its output without needing more skilled craftsmen. This new machinery brought to Birmingham the principle of the interchangeability of parts.
