High school diploma required; Bachelor's degree preferred.
2-3 years of property management experience required.
1-2 years of direct management experience required.
Knowledge of resident rental lifecycle activities essential.
Real estate license preferred; may be required in some locations.
Familiarity with Salesforce.com and Yardi Voyager preferred.
Responsibilities
Manage daily property operations, focusing on resident satisfaction and retention.
Ensure excellent customer service and meet client expectations.
Recruit, interview, and provide corrective feedback to staff.
Lead and motivate associates by communicating a shared vision.
Execute strategic marketing plans to attract and retain residents.
Address resident complaints and liaise with corporate office on maintenance issues.
Organize emergency evacuation plans and manage safety records.
Benefits
Professional development opportunities through workshops and publications.
Supportive work environment fostering team collaboration.
Access to resources for maintaining technical knowledge.
Opportunities for career advancement within the company.
Full Job Description
Job Title: Property Manager Salary: $90,000 per year
About the property manager position:
The property manager is responsible for the overall operations of the property. This includes ensuring efficient operations, overseeing supplier contracts, maintenance, lease administration, and monthly reporting. This position also creates a positive experience for the residents, associates, and clients.
Manage the day-to-day operations of the property including resident satisfaction and retention, full resident lifecycle activities (e.g., lease administration, rent collection and delinquency management), property P&L, and property marketing in accordance with company standards
Responsible for meeting client expectations and providing an excellent customer service experience.
Responsible for recruiting, interviewing, corrective feedback, and hiring
Create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development
Responsible for executing the strategic marketing plan to attract and retain residents
Understand the operations guidelines established within the property management agreement
Respond to resident complaints and issues and serve as liaison to residents and the corporate office regarding the administration of common area maintenance and the enforcement of landlord rules and regulations
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks
Organize and implement site natural disaster and emergency evacuation plans
Manage the property and associate safety records, property loss claims, and risk management initiatives
Other duties as assigned
Education and Experience:
High school diploma is required. Bachelor's degree is preferred
Two to three years of experience in property management is required
One to two years of direct management experience is required
Knowledge of resident rental lifecycle activities is required
Real estate license is preferred or may be required in some locations
Knowledge of Salesforce.com is preferred
Prior experience in Yardi Voyager or another equivalent system is preferred
Skills and Requirements:
Very strong organizational and time-management skills
Strong interpersonal skills to effectively and sensitively communicate with all levels of management
Intermediate level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel
Sensitivity to confidential matters is required
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency
Ability to relay technical concerns with adequate detail, quickly and accurately
Capability to read, write, comprehend, and converse in English
Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system
Excellent customer service and interpersonal skills with the ability to relate to others
Ability to cope with and defuse situations involving angry or difficult people
Must maintain a valid driver's license, clean driving record, and current auto insurance is required
