Location: New York, NY
Status: Full-Time
Salary range of $110k - $150k plus incentive programSUMARYThe Property Director of RM reports directly to the Area Director of Revenue Management, (with a dotted line to the hotel General Manager) and will be responsible for maximizing revenues, market share and profit for his/her hotels in partnership with the revenue coordinator, the General Manager and the Business Unit's marketing, sales & e-commerce departments.
EDUCATION Degree level - preferably in Tourism, Business Studies, Economics, Business Admin
REQUIRED SKILLS AND KNOWLEDGE- Organized and methodical
- Highly quantitative analytical skills
- Strategic thinking and mind set
- Commercial sense
- Strong influencing and communication skills
- Proven track record of revenue growth in previous Luxury hotels
- Good team player
PROFESSIONAL EXPERIENCEMinimum 10 years of experience in Revenue Management, including at least 4 years as a Senior Revenue Manager in a luxury hotel
MAIN RESPONSABILITIESStategic Pricing- Pricing and yield guidelines for rates, room types, and customer segments
- Define the ideal business mix and channel mix strategy, define overbooking and protection strategy, defines Crew & TO optimal allotments
- Define segment pricing strategy and black-out periods
Planning, Budgeting & forecasting- Builds 2-year property revenue strategy & budget proposal, prepares forecast based on the Minor guidelines
- Produce accurate short- and long-term demand forecasts by segment, and lead the annual rooms revenue budget in partnership with the Director of Finance.
- Analyze STR/market benchmarking reports, comp-set positioning, and RevPAR index performance to identify opportunities and risks.
- Deliver clear, data-driven presentations on revenue performance, forecast variances, and strategic recommendations to the General Manager, ownership, and management company.
- Maintain and optimize the Revenue Management System (RMS) and ensure data integrity across the PMS, RMS, CRS, and channel manager.
- Validates RMS forecast and ensures corrective action to improve projections
Distribution & E-Commerce- Manage all distribution channels - direct, GDS, OTA, wholesale, and brand.com - to optimize channel mix, cost of distribution, and rate integrity.
- Partner with e-commerce and digital marketing to optimize the brand.com booking path, merchandising, and direct-booking conversion.
- Oversee content, rate loading, and availability across all third-party and brand distribution platforms, ensuring accuracy and consistency.
- Evaluate new distribution partnerships and technology (RMS, CRS, business intelligence tools) to strengthen the property's commercial capability.
Daily revenue management optimization- Reviews demand calendars, convention and city event calendars and sets up events & seasonality databases
- Performs daily pick-up analysis, reviews yield system forecast, competition analysis and price positioning
- Effectively applies pricing & restrictions in line with set strategy in order to maximize profits: rate open/closing, rate level and short-term sales & promotion action plan design & execution
- Responsible for group quotations and related displacement analysis
- Define the strategy and pricing for meeting room spaces, setting the yielding actions considered to optimize the demand.
- Together with the General manager, liaise upon the strategy and pricing for F&B and other ancillary revenues from the MICE segment.
- Monitoring of the other revenue strategy on all NH Systems
Performance, demand & competition analysis- Carefully monitors market performance, RGI, channel performance
- Follows all relevant developments of the market place, values impact of demand generators, notes changes in supply, behaviour in feeder markets etc.
- Keeps up to date knowledge of main competitors, product knowledge, pricing, business mix, etc.
- Ensures quality of data is checked on a regular basis (correct segmentation, denials tracking, etc.)
Communication- Communicates strategic recommendations to key commercial stake holders, e.g. Area Director of Revenue Manager and Managing Director, and ensures buy-in and commitment from all involved
- Holds regular reviews with key stakeholders. Participates actively in RM team collaboration & validation meetings
- Work with Marketing to align promotional calendars, packages, and campaigns with demand strategy and inventory controls.
- Represent the commercial strategy of the hotel to ownership and brand leadership, including in owner and asset management meetings.
Team Management:- Supervision and accountability over the Reservations Department, monitoring performance and evolution.
- Lead, mentor, and develop the revenue and reservations team, building strong analytical and commercial capability.
- Educate department heads and the Executive Committee on demand trends, pricing rationale, and the commercial impact of operational decisions.
- Model the discretion, polish, and guest-centric judgment expected in a luxury environment, particularly when balancing rate strategy against VIP and repeat-guest relationships.
GENERAL INFORMATION- MS Office, Intermediate Excel. Knowledge of TMS4Hotels or other hotel CRS and PMS Systems Knowledge of hotel Revenue Management Systems, including all Distribution and Reporting Platforms.
- Fluent spoken and written English
Please keep your profile up to date since the more information you provide, the better, and don't forget that there are three requirements that you must fulfill to apply for an internal vacancy:
- At least 1 year of experience in your current position.
- Your last Time For You should be at least a "Well Done".
- Inform your manager that you apply for a specific internal vacancy.
