Job DescriptionA day in the life of a Field Property Adjuster:As a Field Property Adjuster, you will deliver exceptional service to our policyholders by traveling to customers' homes to perform on-site inspections, investigate coverage, prepare estimates, and settle claims promptly. You may also handle virtual claims using tools such as Xactimate and ClaimsX Video Collaboration. This role has a strong focus on water losses, as well as other perils such as minor fire, wind/hail, and miscellaneous property claims, ensuring customers receive expert guidance and resolution during challenging situations.
You'll use a mix of skills to succeed in this role, including:- Customer service: Delivering a compassionate, clear, and supportive claims experience.
- Investigation: Assessing property damage, reviewing details, and determining coverage.
- Communication: Keeping customers informed using phone, email, or video as needed.
- Negotiation: Reaching fair settlements with customers, vendors, and other carriers.
- Problem-solving: Using tools, resources, and critical thinking in a fast-paced environment.
- Documentation: Maintaining accurate, timely records in the claims system.
Preferred Qualifications:- 3+ years of experience in property adjusting, water mitigation, or independent adjusting, along with estimating.
- Xactimate proficiency highly desired.
- Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
- Excellent communication and interpersonal skills to provide exceptional customer service.
- Ability to travel to customers' homes and handle virtual claims countrywide effectively.
- Detail-oriented and organized, with a focus on delivering high-quality work.
Required Qualifications: - Are willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on a one to two-story roof.
- Valid driver's license and willingness to travel as part of the job requirements.
- Residency within the Seattle Metro area is mandatory for this role.
You're provided with comprehensive training: - The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.
- Ongoing training opportunities for continuous improvement happen regularly on the job.
- You will be required to attend approximately 2 weeks of training that will take place in Wheeling, IL or Dallas, TX.
Notice of Licensing Requirement: - As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
- If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
Sign On Bonus: - You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
- Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.
Company Car: - Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.
Allstate Benefits: Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you'll enjoy a Total Rewards package that includes:
- Competitive pay with needed support for continuous development and career advancement.
- Flexibility in scheduling and a time off policy that helps support your work/life balance.
- Initial and ongoing training to get you proficient in your new role.
- Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.
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SkillsBusiness Case Analyses, Case Management, Claims Administration, Critical Thinking, Flexibility, Property Adjusting, Property Claims, Quality Management, Relationship Management, Xactimate Estimating
CompensationCompensation offered for this role is $68,000 - $115,245 and is based on experience and qualifications.
Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.
Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.
