Job DescriptionThe Work Management System (WMS) Training Team is part of the WMS Team and helps provide continued support to the ever-changing business needs within Electric Operations. We seek a highly skilled and dedicated individual who will be responsible for instructing business users to effectively use a specialized suite of software applications. This role entails developing and editing course materials using a variety of tools in various settings and media, as well as delivering both onsite ad-hoc training and formalized classroom training at the companys learning center.
The Project Specialist also performs training needs analyses across different groups in Electric Operations, determines and develops training programs on the WMS applications, coordinates and schedules upcoming training sessions, communicates with internal and external customers to determine program opportunities, and participates in functional testing of the Work Management System applications in the training environment throughout each applications lifecycle.
ResponsibilitiesCore Responsibilities- Conduct training sessions to educate business users on the use of the WMS suite of software applications, which include:
- Formalized classroom training at the companys learning center, providing in-depth instruction on software functionalities and workflows, as well as offering best practice tips.
- Onsite ad-hoc training sessions to address immediate user needs and concerns.
- Develop, edit, and maintain comprehensive course materials, including but not limited to learning objectives, course outlines, training manuals, presentations, exercise packets, job aids, and online resources.
- Coordinate and manage projects related to the implementation and enhancement of training initiatives, ensuring timely delivery and successful execution; includes the oversight and management of key training development milestones for various software applications.
- Develop and perform full training needs analyses to ascertain workflow, knowledge, and skills gaps with the WMS applications across various groups in Electric Operations; collaborate with the training team to determine training materials, comprehensive training strategies, and training methodologies based on the analyses; and oversee, mentor, and assist with each training program development to ensure that modern, high-quality adult-learning training techniques and approaches help promote high standards for employee performance in technical proficiencies and overall safety considerations.
- Implement effective evaluation methods to continuously assess both training efficacy and user satisfaction; determine how and/or if it could be applied to current and future training to improve training outcomes and employee performance.
- Coordinate with the Training Effectiveness Committees and field personnel to ensure alignment of training with Electric Operations, including taking the lead in special projects to effectively partner with and provide support to customers and their training needs.
- Mentor new and current instructors and assist in their development process.
- Keep abreast of relevant technologies, identifying opportunities to incorporate new advancements and technology-based training tools into the training programs and into instructional design; establish and maintain contacts in the utility and other industries to enhance the knowledge, developing trends, and best training practices being applied toward adult learners.
- Provide oversight of contractors and other support staff performing development and enhancement work on any form of training materials, if needed.
- Perform other ad-hoc tasks and assignments as needed to support the Training Team and other WMS teams.
QualificationsRequired Education/Experience- High School Diploma/GED and 7 years of relevant work experience or
- Associate's Degree and 5 years of relevant work experience or
- Bachelor's Degree and 3 years of work experience
Preferred Education/Experience- Master's Degree and 2 years of work experience
Relevant Work Experience- Ability to work independently and collaboratively within a team environment. Required
- Strong presentation and facilitation skills, including the ability to design and handle group activities. Required
- Demonstrates a high energy level, an ability to prioritize work, and be able to handle multiple assignments while meeting deadlines. Required
- Demonstrated flexibility and ability to handle multiple tasks and assignments while working under tight deadlines. Required
- Powerful organizational, administrative, and decision-making skills, with strong attention-to-detail and the ability to develop and manage various materials effectively. Required
- Proven professional demeanor, along with exhibited confidence dealing with all levels of management and union personnel as well as outside vendors and contractors. Required
- Excellent problem-solving and troubleshooting skills. Required
- Ability to perform supervisory functions in support of or in the absence of the Team Leader. Required
- Exceptional written, oral, and interpersonal skills, with the ability to convey complex technical concepts in a clear and understandable manner. Required
- Adaptability and flexibility to deliver on-site and formal training sessions as required. Required
- Ability to train and transfer knowledge to peers and subordinates. Required
- 3-5 years Experience with building and posting trainings in various settings and media. Required
- Strong knowledge and expertise in the use of various software applications, including Microsoft Office products. Required
- Experience in curriculum development, instructional design, or a related role. Preferred
- Experience working in support of software applications for business organizations. Preferred
- 3-5 years Familiarity with learning technologies, multimedia development tools, and learning management systems (LMS). Preferred
- Experience in training and educating users on software applications, preferably in a formalized setting. Preferred
Skills and Abilities- Well organized, detail oriented and flexible to handle multiple assignments
- Ability to work within tight timeframes and meet strict deadlines
- Strong written and verbal communication skills
- Ability to drive multiple projects to successful completion
- Well organized, detail oriented and flexible to handle multiple assignments
Licenses and Certifications- Driver's License Required
Additional Physical Demands- The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
- The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
