Full Job Description
POSITION OVERVIEW: A Project Specialist supports Client Delivery Operations (CDO) by completing eDiscovery tasks in partnership with Client Services teams, helping ensure timely and high-quality delivery of services across a matter lifecycle-including project setup, post-processing, review support, production support, reporting, and project closure. Qualified candidates demonstrate integrity and accountability, collaborate effectively, and provide responsive service in a dynamic environment.
RESPONSIBILITIES:
• Partner with Project Managers to support active client projects, ensuring project requirements and deadlines are met
• Perform quality control of processed and loaded data
• Generate, QC, and load tiff images according to production specs
• Configure and maintain Relativity review workspaces, including Automated Workflows, dtSearch indexes, Search Term Reports, persistent highlight sets, event handlers, layouts/views, user groups, and group permissions
• Set up and execute productions and data exports using Relativity and/or other approved tools
• Prioritize assigned projects to meet client deadlines and service-level agreements (SLAs), and flag competing deadlines or delivery risks
• Provide status updates to internal teams via email and/or ticketing system
• Work closely with internal team members and other departments to ensure that project goals and milestones are accomplished
• Participate in weekly team meetings
• Consult with Client Services teams to discuss project specifications, workflows, and/or issues
• Work with support and development teams to report bugs or test new features for operations-related tools
• Escalate issues to Client Services, Lead/Manager, or other team members as necessary
• Support team operations through training activities, reporting, and documentation
• Perform other litigation support tasks as necessary
The responsibilities above describe the scope of the Project Specialist role. The descriptions below distinguish expectations at various levels of experience regarding task complexity, decision-making, and guidance to others.
Foundational
• Performs routine tasks under close supervision
• Follows established procedures and guidelines
• Limited decision-making authority; escalates complex issues
• Requires basic job-related knowledge and minimal prior experience
• Focus on learning, skill development, and understanding of processes
Intermediate
• Performs a variety of tasks with moderate supervision
• Applies job-specific skills and knowledge to complete assignments
• Some decision-making authorities within defined parameters
• May provide guidance to Level 1 staff
• Requires solid understanding of processes and ability to troubleshoot issues
Advanced
• Performs complex tasks independently with minimal to no supervision
• Makes decisions within broad guidelines and policies
• Serves as a subject matter expert and resource for others
• Leads projects, trains staff, and may supervise team members
• Requires advanced skills, deep job knowledge, and strong problem-solving ability
QUALIFICATIONS (KNOWLEDGE, SKILLS, AND EXPERIENCE):
• Bachelor's degree preferred
• Must have a minimum of 1-3 years of experience with Relativity Server, Relativity aiR, or similar eDiscovery software. Candidates seeking an intermediate level role should have 3-5 years of experience; candidates seeking an advanced level role should have 5+ years of experience
• Experience delivering productions in multiple formats
• Experience with complex load files, text file editing and data manipulation
• A solid understanding of ESI processing and metadata
• Industry certifications a plus
• Self-motivated and a strong desire to learn
• Strong customer service, follow-up and problem-solving skills
• Strong organizational skills with a close attention to detail
• Ability to deliver in a fast-paced team environment
• Strong written and verbal communication skills
• Ability to work extended hours as needed
PHYSICAL REQUIREMENTS:
• Repetitive movement of hands and fingers-typing and/or writing
• Have close visual acuity to perform an activity such as: viewing a computer terminal, extensive reading
• Occasional standing and walking
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.
The anticipated salary range for this position is $32-$51 per hour, with actual starting pay determined based on relevant experience, skills, qualifications, and other job-related factors.
