Job Description:Job Summary:Project Attorneys respond to complex inquiries from customers and client across a variety of communication methods. This role is expected to be an escalation route to review consumer facing inquiries or issues that cannot be resolved by standardized processes.
Essential Job Responsibilities- Respond to complex inquiries from customers and clients across a variety of communication methods: phone, email, written correspondence
- Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required
- Work effectively in a highly collaborative environment with a variety of business partners
- Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project
- Assist the Supervisor or Project Manager in resolving any issues that might arise
- Monitor the overall health of the case by identifying any errors and creating solutions for resolution
Qualifications & Certifications- JD from an accredited US law school or foreign law degree and LLM
- Flexible and customer service focused
- Outstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences.
- Ability to handle changing or competing priorities to support business needs
- Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required.
- Experience with MS Office Suite, specifically Word, Excel, Access and Outlook
Your specific salary will be determined based on several factors:
- Location-based market rate for the role
- Your abilities in relation to the job specification
- Performance during screening and interview
- Pay parity with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
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