Job DescriptionThe ideal Implementation Project/Product Manager will thrive in a fast-paced environment, enjoy wearing multiple hats, and take pride in working directly with customers as well as internal cross-functional teams. Responsibilities will include client installations, training, special projects and general technical support. Become a product expert and play a key role in driving our cloud-based software business forward.
• Manage new customer product installations by providing training, product configuration, and assessment of customer needs.
- Drive custom software projects including defining customer requirements, working with engineering, testing new features, and managing customer relationship.
- Work closely with sales to support customer relationships, troubleshoot and resolve customer issues; provide user feedback back to the product team for future development.
- Develop content for Web site, datasheets, online knowledgebase and online demo videos.
QualificationsKey Job Requirements• BA/BS degree or equivalent
- Customer-focused orientation with strong interpersonal and problem solving skills.
- Tech savvy; motivated to master all aspects of our software.
• Excellent written and oral communication skills
• Excellent organization and project management skills
Desired Skills & Experience • 2-3 year of product support / testing / technical writing experience in an enterprise software product
• Computer science and/or finance background a plus
Additional InformationAll your information will be kept confidential according to EEO guidelines.
