2 to 5 years of experience in technical consulting or software implementation; Bachelor's degree preferred.
Familiarity with casino operations such as Machine Accounting and Slot Operations is highly desired.
Strong presentation, mentoring, and customer service skills.
Willingness to travel extensively (50% to 80% of the time) for several weeks.
Must be at least 21 years old and able to pass background and credit checks for gaming licenses.
Flexibility to work varied shifts, including weekends and holidays.
Responsibilities
Provide expert consulting on casino business operations and enterprise gaming products.
Guide clients through the entire software implementation lifecycle.
Deliver structured training programs using various methods (ILT, OJT, VILT).
Collaborate with Product Management, Engineering, and Technical Training teams for product readiness.
Utilize analytical and troubleshooting skills to resolve issues during upgrades and installations.
Benefits
Opportunity to work in a dynamic, client-facing role.
Exposure to diverse casino operations and enterprise gaming products.
Comprehensive training and mentoring opportunities.
Collaboration with cross-functional teams to enhance product offerings.
Potential for extensive travel, providing unique experiences across various locations.
Full Job Description
Technical Professional Services Consultant (Level II) Position Overview
As a Professional Services Consultant, you will act as the face-to-face consultant and technical liaison for our proprietary systems at client sites across the US and globally. In this dynamic role, you will analyze customer business operations, guide clients through complex software configuration and implementation, and lead comprehensive system training. You will be instrumental in ensuring 100% client satisfaction by providing first-level support during user acceptance testing (UAT) and post go-live phases. Key Responsibilities
Provide expert professional consulting around casino business operations, software analysis, mentoring, and support for enterprise gaming products.
Guide customers through the full software implementation lifecycle, ensuring seamless alignment with their operational requirements.
Deliver structured training programs to client personnel (ranging from front-line staff to executives) using Instructor-Led (ILT), On-the-Job (OJT), and Virtual (VILT) delivery methods.
Collaborate cross-functionally with Product Management, Engineering, and Technical Training teams to facilitate product readiness and improve documentation.
Apply superior analytical and troubleshooting skills to resolve issues rapidly during upgrades and new system installations.
Qualifications & Requirements
2 to 5 years of related experience in technical consulting, software implementation, or IT education; Bachelor's degree preferred.
Experience with casino operational business practices (e.g., Machine Accounting, Slot Operations, Cage, Player Loyalty, and Table Games) is highly desired.
Exceptional professional presentation, mentoring, and customer service skills.
Ability to travel frequently and extensively (50% up to 80% on average) for multiple weeks at a time.
Must be at least 21 years old, able to pass comprehensive background and credit checks, and eligible to obtain necessary gaming licenses across multiple jurisdictions.
Flexibility to work varied shifts, including weekends, holidays, and required overtime.
About Virtusa Corporation
Virtusa Corporation is a global provider of digital business strategy, digital engineering, and information technology (IT) services and solutions. The company helps its clients transform their businesses through innovative technology solutions that enable them to improve customer engagement, increase operational efficiency, and drive revenue growth. Virtusa Corporation was founded in 1996 and is headquartered in Southborough, Massachusetts. The company has over 20,000 employees and operates in over 30 countries around the world. Virtusa Corporation is committed to sustainability and has received numerous awards for its environmental and social responsibility initiatives.
