JOB SUMMARY: As an Enterprise Implementation Project Manager, you are passionate about our customers, solutions, and industry. The ideal candidate is highly accountable, has proven customer-facing experience, has managed an extensive portfolio of projects, and thrives in a fast-paced working environment.
This position is open to candidates located in NY, PA, IL, TX, LA, and SCKEY RESPONSIBILITIES: Responsibilities include but are not limited to:
- Ensure all aspects of customer implementation and onboarding run smoothly and efficiently.
- Collaboratively develop and build a detailed project plan to monitor and track progress; Set expectations, assign duties, and delegate responsibilities.
- Coordinate internal resources for flawless execution of multiple projects
- Track project performance using data and analytics
- Coordinate and communicate frequently with customers on project status and project needs
- Coordinate and attend project meetings. Lead meetings where assigned.
- Direct project correspondence by preparing and reviewing project proposals, memos, status reports, meeting minutes, and emails - ensuring all necessary materials are current, properly filed, and stored
- Prepare presentations for customer and internal meetings
- Manage customer-reported issues for assigned accounts
- Adhere to budget by monitoring expenses and implementing cost-saving measures
- Work with multiple customers across multiple concurrent projects
- Work closely with customers on large, complex, multi-team customer accounts
- Manage projects end-to-end for our Strategic and Enterprise customers, including kickoff, requirements gathering, project planning, risk and stakeholder management, milestone tracking, launch, and post-go-live support.
- Drive excellent customer experiences with a cohesive strategy, area actions, handoffs, and a collaborative approach
- Responsible for the overall success of project(s), which includes cost, schedule, and quality.
- Serve as the expert for our Enterprise customers, particularly as it relates to migrations, customizations
- Serve as the conduit for communication from the client to related parties within the company and to the subcontractors
- Identify potential risks to delivery and implementation. Formulate strategies to mitigate them. Resolve any escalated issues or challenges that arise during the delivery process. Maintain risk registers for all in-flight delivery projects
- Work closely with product and other departments to ensure project and customer success for each implementation
- Partner with the product team to drive enhancements by suggesting solutions, updates, and fixes; partner with the sales team to ensure messaging and handoffs; and partner with operations to ensure ongoing positive customer experience
- Build excellent working relationships with business leaders, colleagues, and the broader team
- Identify opportunities to enhance the onboarding process and manage internal projects in support of corporate goals related to implementation
- Effectively provide workarounds and find out-of-the-box solutions where applicable
- Drive post-launch postmortem for knowledge sharing and learning.
QUALIFICATIONS - You have expertise in multi-region, large pharmacy management, and health tech projects. You demonstrate a strong command of project management, such as phasing, milestone tracking, and driving the customer experience towards a successful launch.
- You thrive in a fast-paced environment and have strong time management and prioritization skills.
- You can build playbooks and execute against playbook milestones and project tasks created to improve delivery efficiency and productivity.
- You have 5+ years of experience in customer-facing, enterprise-level software implementation, technical account management, consulting, or systems integration roles
- You can successfully deliver multiple complex projects simultaneously with strong attention to detail
- Able to work efficiently and with high accountability individually and in a team.
- Experience with troubleshooting, post-launch monitoring, and go-live support, all with a customer-centric mindset.
- You have project management, writing, communication, and problem-solving skills
- You demonstrate a strong understanding of API connections, integrations, SQL queries, and data transformation and are comfortable discussing pharmacy workflow.
- Able to work and communicate effectively with both technical and business stakeholders
- Region / Timezone - US time zone
- Experience with both Non-Saas/SaaS/experience
BENEFITS:- Refreshments & Dining- HQ
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401k safe harbor plan, match up to 4%
- HSA/FSA/Commuter
- Paid STD/Life
- Employee discount program
- Employee assistance program
- Spring Health - mental well-being program
- Paid Prenatal Leave
This position is open to candidates located in NY, PA, IL, TX, LA, and SC.The pay range for this role is:
90,000 - 100,000 USD per year (HQ)
