Full Job Description
POSITION OVERVIEW: A ProSearch Senior Project Manager (PM) is an expert case consultant for a portfolio of matters from a single or multiple clients. A Senior PM supports, works directly with, and helps clients and their counsel to identify the most appropriate solutions, design, and document workflows for each matter. A PM is responsible for high level management, delegation, and execution of day-to-day eDiscovery project tasks. The role involves concurrently managing multiple projects of varying complexity requiring consistent discretion and independent judgement.
A Senior PM collaborates with attorneys, paralegals, IT personnel, and other members of the case team. A PM is forward thinking and anticipates consequences in order to set expectations and provides regular project updates to ensure the successful completion of eDiscovery matters. A Senior PM also performs project engineering work as necessary and coordinates with client solutions on complex data issues. A Senior PM oversees a team of Project Specialists and are actively involved in mentoring, training, and delegating projects to their assigned team.
RESPONSIBILITIES:
CLIENT AND PROJECT MANAGEMENT:
3 Provides end-to-end oversight of highly complex eDiscovery matters and serves as primary client point of contact.
3 Assists with junior Project Manager (PM) and Project Specialist (PS) communication.
3 Defines, communicates, implements, and monitors quality standards on all project deliverables.
3 Plans and manages internal and external project communications, ensuring effective exchange of the project information and deliverables.
3 Continuously monitors multiple projects to ensure deadlines and project requirements are met.
3 Supports and exceeds client, counsel, and stakeholder expectations.
3 Consistently and proactively communicates with clients and ProSearchers.
3 Escalates issues to the Engagement Manager (EM), Consulting Project Manager, client/counsel and other relevant ProSearchers, and proposes solutions to those issues.
3 Works with third party vendors to support client engagement and identify and propose ways to improve tool/workflow and understands pricing models.
3 Develops strong client relations through collaborative, expert consultative service.
3 Accountable for completing the tasks and projects by delivering on scope, schedule, and quality.
3 Comfortable using video conferencing to present, conduct training, as well as to collaborate and generate results when working remotely.
TECHNICAL MANAGEMENT:
3 A complete understanding of clients data and its importance.
3 Emphasis on the importance of production; everything a PM3 does leads to flawless production every time.
3 Expert understanding of Relativity or other litigation databases.
3 Expert understanding of team delivery and ProSearchs internal processes.
3 Provides expert and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables.
3 Serves as expert on ProSearchs tools and proprietary offerings.
3 Generates and distributes reporting metrics for processed requests on a regular basis with a high-level understanding of how metrics impact clients and ProSearch business.
3 Prepares reporting and key metrics for client.
3 Applies advanced analytics and predictive coding.
3 Works closely with PSs and the linguistics team.
3 Stays up to date with industry best practices.
3 Responsible for supporting the application of advanced analytics and predictive coding technologies including data qualification, workflow design and management, and statistical reporting.
BUSINESS AND TEAM LEADERSHIP:
3 A Senior PM performs continuous training and mentoring of PMs and PSs.
3 Understanding and shaping how business decisions affect the client, the engagement team, and ProSearch.
3 Understanding team utilization and the profitability drivers of the business.
3 Demonstrating deep subject matter expertise and effective communication of the value of ProSearchs style of project management.
3 Performing in a manner that accomplishes the teams mission while effectively navigating the dynamics of interaction with their supervisors, peers, and subordinates.
3 Navigating complex social relationships and environments in a professionally productive manner.
3 A PM develops, supports, and manages relationships with internal teams.
GENERAL LEADERSHIP AND MANAGEMENT RESPONSIBILITES:
3 Communication: Model courteous, clear, complete, and concise communication.
3 Conflict Resolution: Seeks to understand the perspective of other individuals and teams and works to solve conflict collaboratively; respectfully directs concerns to an individual before escalating elsewhere in the organization.
QUALIFICATIONS (KNOWLEDGE, SKILLS, AND EXPERIENCE):
3 Bachelors degree or equivalent experience.
3 Expert level Relativity experience preferred, Relativity Certified Administrator (RCA+) and other certifications are highly valued.
3 Demonstrated understanding of the litigation lifecycle and EDRM.
3 Experience with eDiscovery software (processing & hosting).
3 5 plus years of client-facing expert level project management experience at a consultancy, law firm, or service provider.
3 Strong customer service, follow-up, and problem-solving skills.
3 Ability to communicate complex technical solutions to non-technical audiences and translate client requests to technical teams.
3 Ability to deliver in a fast-paced team environment.
3 Manages and prioritizes multiple projects.
3 Excellent written and verbal communication skills.
3 Excellent presentation skills.
3 Apositive attitude.
3 Knowing when and how toask for help.
3 Ability toestablish and maintain focus.
3 Advanced time management, planning and organization skills.
3 Ability towork extended hours as needed when client project loads increase.
PHYSICAL REQUIREMENTS:
3 Repetitive movement of hands and fingers-typing and/or writing.
3 Have close visual acuity to perform an activity such as: viewing a computer terminal, extensive reading.
3 Occasional standing and walking.
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.
This position is available as a hybrid role.
Compensation is determined based on level at which the candidate is hired and ones work location.
