Project Manager Senior/Intermediate

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Office of Patient Experience strives to ensure an ideal experience for every patient, every time, across the Michigan Medicine Health system. We define the patient experience as delivering the safest, highest-quality care that is patient and family centered, supported by an engaged workforce, and consistently experienced throughout the continuum of care.

The Patient Experience Partner serves as a strategic advisor and project manager, building trusted partnerships with subsegment, unit, and department leaders to advance patient experience priorities across Michigan Medicine. Leveraging patient feedback, experience data, and organizational priorities, this role provides consultation and performance improvement support to identify opportunities, strengthen collaboration, promote accountability, and drive meaningful, sustainable improvements in patient- and family-centered care.

Responsibilities*

(75%) Act as a Patient Experience (PX) Partner by developing and maintaining strategic relationships with associate-level, unit, department, and service-line leaders. Serve as the primary relationship owner and trusted advisor for patient experience initiatives within assigned areas, providing consultation, guidance, and support to advance organizational patient experience goals.

• Strengthen engagement and collaboration through regular participation in subsegment MPLAN meetings, ongoing leadership touchpoints, and coordination of patient experience priorities across operational areas.
• Provide consultation, strategic guidance, and leadership support by identifying patient experience trends, barriers, and opportunities, and connecting leaders with appropriate resources, expertise, and solutions.
• Translate patient feedback, experience data, and emerging themes into actionable insights that elevate the patient and family voice and inform operational decision-making and improvement strategies.
• Foster accountability and provide ongoing partnership, follow-up, and support to ensure improvement efforts result in meaningful, measurable, and sustainable outcomes.

(25%) Lead and support Patient Experience Improvement Sprint activities by partnering with unit and department leaders to identify opportunities, implement improvement strategies, and drive sustainable enhancements in the patient and family experience.

• Lead improvement sprint activities through observations, coaching, leadership engagement, action planning, recommendations, and sustainment efforts.
• Develop and maintain trusted partnerships with unit and department leaders to understand operational needs, identify improvement opportunities, and implement strategies that enhance the patient and family experience.

Required Qualifications*

• Bachelors degree or equivalent combination of education and experience
• Professional experience in healthcare including direct experience in patient experience, customer service, program development, project management, communications, and/or operations management
• Strong interpersonal skills
  • Experience in establishing and maintaining effective working relationships with faculty, staff, patients and families
• Significant experience with data
  • Ability to analyze information
  • Implement data driven decision making
• Excellent oral and written communication skills

Desired Qualifications*

• Masters degree (MPH, MSW, etc.)
• Four plus years of professional experience in healthcare including direct experience in patient experience, customer service, program development, project management, communications, and/or operations management

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

This is a hybrid position that requires at least 50% onsite presence at Michigan Medicine locations, with the remaining time worked remotely based on business needs and departmental guidelines.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

Job Detail

Job Opening ID

285563

Working Title

Project Manager Senior/Intermediate

Job Title

Project Senior Manager

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Hybrid

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Exempt

Organizational Group

Um Hospital

Department

MM Patient Experience

Posting Begin/End Date

11/12/2026 - 11/26/2026

Career Interest

Administration