In this role, you will drive operational programs that support integrity workflows, manage cross-functional initiatives, and help shape the systems and processes that keep Meta's platforms safe for billions of people worldwide.
Responsibilities
Manage end-to-end project delivery for integrity operations programs, including scoping, milestone tracking, dependency management, and stakeholder communication across policy, engineering, and operations teams
• Analyze operational data from integrity workflows to identify trends, surface process gaps, and develop recommendations that improve enforcement accuracy, reviewer efficiency, and case resolution quality
• Partner with Policy, Trust and Safety, Data Science, and Engineering teams to design and implement scalable operational processes that support content review, escalation handling, and enforcement pipelines
• Develop and maintain documentation for integrity operations workflows, including standard operating procedures, escalation frameworks, and quality measurement standards
• Support the design and governance of human review programs, including defining quality benchmarks, auditing case outcomes, and ensuring reviewer decisions align with current policy standards
• Track and report on key operational metrics such as case volume, resolution rates, policy coverage, and reviewer accuracy, translating data into actionable insights for leadership
• Identify opportunities to improve tooling, automation, and human-in-the-loop processes that support integrity decisioning at scale, and collaborate with product and engineering partners to drive those improvements
• Manage relationships with cross-functional stakeholders to align on program priorities, communicate risks and blockers early, and ensure integrity operations initiatives are delivered on time and within scope
• Contribute to the development of training materials and onboarding resources that help operations teams apply integrity policies consistently and accurately
Minimum Qualifications
• Currently has, or is in the process of obtaining a Bachelor's degree in a directly related field, or equivalent practical experience. Degree must be completed prior to joining Meta
• 2+ years of experience in operations, program management, management consulting, or a related analytical environment
• 2+ years of experience managing cross-functional projects or initiatives involving policy, trust and safety, content review, or integrity-related workflows
• Experience using data to identify operational trends, measure process performance, and develop recommendations for improvement
• Experience communicating project status, risks, and findings in writing to technical and non-technical stakeholders across multiple levels of an organization
• Experience working within structured decision-making or quality assurance frameworks, including defining standards, auditing outcomes, or managing escalation processes
Preferred Qualifications
• Experience developing or refining standard operating procedures and quality measurement frameworks for large-scale operations teams
• Proficiency with data querying or analysis tools such as SQL, Python, or data visualization platforms to support operational reporting
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Familiarity with AI-assisted review workflows, human-in-the-loop systems, or model evaluation processes in an integrity or content moderation context
• Experience working in trust and safety, content integrity, or policy enforcement operations at a technology platform
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
