Position Summary:
The role of Project Manager is instrumental in the execution of client programs. This role requires an efficient and organized individual who can successfully manage a large portfolio of projects. Utilizing the guidelines in the Pyramid Pharma Services Project Management Handbook along with standard project management tools and practices, the Project Manager develops, tracks, and reports on project plans, including project risks, ensuring internal and external team alignment. The Project Manager also acts as the client account manager with end-to-end ownership of the client account, balancing client satisfaction and project financial performance. The Project Manager maintains a thorough understanding of existing agreements and client profile, and identifies and grows new business opportunities within the program.
Responsibilities include, but are not limited to:
Project manager
- Develop and track project timelines. Maintain up to date project schedules and identify and escalate delays.
- Coordinate cross-functional program deliverables - ensure plans are aligned across internal and external teams and escalate gaps or discrepancies.
- Project risk management - identify, track, and escalate risks. Maintain and report on a program risk register.
- Project health management and reporting - Maintain project and client dashboards including key performance metrics, risks, and gaps between internal plans and contractual commitments. Routinely report to department and company management.
- Client communication - act as the primary point of contact for clients, represent client needs in internal planning discussion, and communicate project timing, scope, and progress to clients
- Proactively Schedule, plan, and lead internal and external project meetings, including governance reviews (JSC, internal strategic review) and technical discussions, ensuring effective communication and decision making.
Account manager
- Maintain a detailed understanding of client agreements (MSAs, CDAs, QAAs). Proactively escalate risks and gaps in meeting contractual obligations.
- Partner with BD to understand client profile, both business profile (product portfolio and program status, business trends) and team characteristics (who are key decision makers, key influencer within teams, team mindset).
- Understand and help internal teams deliver on client priorities
- Be curious - ask to understand about client plans, status, opportunities, and feedback.
- Identify and escalate new business opportunities with each client to increase our footprint within clients' supply chains (new programs, expanded scope). Educate clients on Pyramid's capabilities, offer value added services and author change orders and new proposals for existing clients, as needed.
- Track project financials and work with finance and business development to monitor budgets, change orders, and client billing
Qualifications:
- 6 years of experience in project management within a biotech, pharmaceutical, or CMO setting. CMO client project management experience strongly preferred
- Excellent written and verbal communication skills with demonstrated experience in communicating with technical, business, and executive team members
- Ability to work cross-functionally within internal and external teams to drive project success
- Self-motivated, adaptable, and comfortable in a fast-paced contract manufacturing environment. Able to manage multiple projects simultaneously, ensuring on-time delivery and customer satisfaction
- Bachelor Degree in Biotechnology, Biochemistry, Bioengineering or similar preferred.
- PMP Certification a plus
- Scientific experience and education and experience operating within GMP regulated manufacturing facilities are preferred
