5-7 years of project management or studio operations experience in a creative or marketing environment.
Strong organizational skills to manage multiple projects simultaneously with attention to detail.
Excellent communication skills for briefing teams and managing expectations.
Familiarity with digital asset management platforms, preferably Bynder.
Understanding of creative production workflows for informed resourcing decisions.
Experience in tracking client satisfaction and delivery quality metrics.
Knowledge of OMG compliance processes or ability to learn quickly.
Responsibilities
Lead end-to-end workflow management for the GSS team, including job intake and delivery tracking.
Provide daily clarity on priorities to the creative team for focused work.
Support the Senior Account Manager with brief triage and resource allocation.
Develop expert-level knowledge of GSS and TCF team capabilities.
Track client satisfaction responses and share insights for continuous improvement.
Manage compliance requirements across all deliverables.
Oversee final asset uploads to Bynder, ensuring quality standards are met.
Identify and implement process improvements to enhance delivery efficiency.
Benefits
Collaborative work environment with a focus on creative excellence.
Opportunities for professional development and skill enhancement.
Access to advanced tools and technologies, including Gen AI.
Supportive leadership that values communication and feedback.
Potential for career advancement within a growing team.
Full Job Description
Role: Project Manager
Location: Chicago, Illinois
About the role:
As Project Manager for the GSS team, you'll be the operational backbone of the studio. Reporting to the Senior Account Manager, you'll manage daily workflow, allocate resource, and ensure every job moves through the process efficiently and on time. You'll work closely with the wider account team to triage incoming briefs, track client satisfaction, and identify opportunities to improve the way the team works. Over time, you'll build deep knowledge of the capabilities of both the GSS and TCF teams - knowledge that will inform smarter resourcing decisions and better outcomes for the client.
What you will be doing:
Lead end-to-end workflow management for the GSS team - job intake, task allocation, timeline management, and delivery tracking.
Provide daily clarity on priorities and task lists to the creative team, enabling them to focus on high-quality creative work.
Support the Senior Account Manager with brief triage, ensuring jobs are correctly scoped and routed to the right resource.
Develop and maintain expert-level knowledge of the capabilities and capacity of the full GSS and TCF teams.
Track and monitor CSAT responses sent with every completed job, sharing insights and trends with the SAM, GAD, and senior stakeholders to drive continuous improvement.
Manage OMG compliance requirements across all deliverables.
Oversee the upload of final assets to Bynder, ensuring files meet quality and naming standards before delivery.
Identify and implement process improvements that increase delivery efficiency and reduce turnaround time.
Serve as a clear point of communication between the creative team and account leadership, flagging risks early and resolving day-to-day operational challenges.
What you need to be great in this role:
Experience in project management, traffic management, or studio operations within a creative, production, or marketing environment.
Strong organisational skills with the ability to manage multiple concurrent jobs without losing attention to detail.
Clear, confident communication - able to brief teams, manage expectations, and escalate issues effectively.
Familiarity with digital asset management platforms; experience with Bynder is an advantage.
Working knowledge of creative production workflows and the ability to make fast, informed resourcing decisions.
Experience tracking client satisfaction data or delivery quality metrics.
Comfort with OMG compliance processes, or the ability to get up to speed quickly.
Gen AI & Agentic Thinking
Proficiency with Gen AI tools to enhance workflow efficiency and output quality.
Experience building personal AI workflows to improve day-to-day efficiency.
An agentic approach to problem-solving - able to break down complex challenges, identify the most efficient path, and execute with clarity.
Ability to critically evaluate AI outputs and apply human judgement before acting on them.
Req ID: 18836 #LI-JB1 #LI-MIDSENIOR
At the time of this posting, the base salary for this position may range according to what's stated below. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER's total compensation package.
Salary Range
$93,500-$104,500 USD
About OLIVER
OLIVER is a global marketing agency that offers a range of services including advertising, branding, content creation, digital marketing, and more. The company was founded in 2004 by Simon Martin and has since grown to have over 2000 employees across 25 countries. OLIVER works with a range of clients including Unilever, BMW, and PepsiCo. The company is headquartered in London, UK.
