5+ years managing paratransit or microtransit operations
Strong knowledge of ADA compliance requirements
Demonstrated management experience in transit services
Effective in supervising staff and coordinating operations
Proactive problem-solving skills
Excellent leadership and communication abilities
Empathetic towards individuals with disabilities and seniors
Responsibilities
Manage day-to-day operations of DAR Paratransit and Microtransit services
Supervise operational staff and coordinate service activities
Investigate and address customer comments and complaints
Ensure compliance with ADA regulations
Make key operational decisions during all hours
Maintain telephone availability for support
Proactively identify and resolve operational issues
Attend City meetings to ensure contract compliance
Collaborate with the City to troubleshoot operational concerns
Engage in discussions on operations and marketing
Administer management oversight for quality service delivery
Exhibit professionalism and empathy in service delivery
Benefits
Supportive work environment focusing on quality service
Opportunity to impact community services for seniors and individuals with disabilities
Leadership role with significant operational responsibilities
Collaborative work with city officials and colleagues
Engagement in both operational and strategic discussions
Full Job Description
Overview
Responsibilities
Project Manager
MV Transportation is seeking a Project Manager for proposed business who will provide support, leadership, supervision, administration, and contract coordination for DAR Paratransit and Microtransit Service. The position ensures compliant, responsive, and high-quality service for seniors and individuals with disabilities.
Key Responsibilities
Manage and oversee the day-to-day operations of the Demand Responsive (DAR) Paratransit Service and Microtransit operation.
Provide general supervision of operational staff and coordinate service activities as necessary.
Investigate and respond to customer comments, concerns, and complaints.
Ensure compliance with Americans with Disabilities Act (ADA) rules, regulations, and service requirements.
Make operational decisions, supervise staff, and provide coordination during all operating hours.
Maintain telephone availability during all operating hours.
Use a proactive and results-oriented approach to identify and resolve operational problems.
Attend regular meetings with the City to review contract compliance and adherence to performance standards.
Work with the City to troubleshoot problem areas and address operational concerns.
Participate in discussions regarding operations, marketing, and promotional activities.
Provide the administration, management, and oversight necessary to support quality paratransit and microtransit services.
Demonstrate care, professionalism, and empathy when serving individuals with disabilities and senior citizens.
Qualifications
Minimum Requirements
Minimum of five (5) years of experience managing the day-to-day operations of paratransit, Dial-A-Ride, or microtransit services.
Knowledge of ADA rules, regulations, and compliance requirements.
Proven management experience in transit, paratransit, or microtransit operations.
Demonstrated ability to supervise staff, make decisions, and coordinate operations.
Strong problem-solving skills and a proactive approach to addressing operational issues.
Self-motivated with strong leadership, communication, and organizational skills.
Experience investigating and responding to customer comments and complaints.
Responsible, caring, and empathetic toward individuals with disabilities and senior citizens who use DAR services.
Available by telephone during all operating hours.
Starting salary range: $87,000 - $102,700
About MV Transportation, Inc
MV Transportation, Inc. is a privately held transportation contracting firm based in Dallas, Texas. The company was founded in 1975 by husband and wife team Alex and Feysan Lodde. MV Transportation provides paratransit, fixed-route, shuttle, and school bus services to cities and counties throughout the United States and Canada. The company operates a fleet of over 15,000 vehicles and employs over 20,000 people. MV Transportation is committed to providing safe, reliable, and efficient transportation services to its customers.
