5-7 years of project management experience, preferably within software implementation or professional services.
PMP, CAPM, or equivalent project management certification is preferred.
Strong communication and relationship-building skills with stakeholders and team members.
Experience managing multiple projects and delivering measurable business outcomes.
Proficient in project management tools and Microsoft 365 applications.
Ability to document customer requirements and engage effectively with stakeholders.
Attention to detail throughout the project lifecycle.
Responsibilities
Manage customer delivery engagements and ensure alignment with Klipboard methodology and customer outcomes.
Utilize AI and automation tools to enhance project administration and reporting.
Provide timely information and recommendations for informed decision-making.
Build and sustain relationships with customers and stakeholders.
Develop and deliver comprehensive project plans.
Monitor budgets, costs, and financial performance during project implementation.
Identify and manage project risks, issues, and change requests.
Benefits
Professional development opportunities in project management methodologies.
Supportive work culture that emphasizes collaboration and communication.
Access to tools that improve project efficiency and results.
Opportunities to contribute to continuous improvement initiatives in project processes.
Flexible work arrangements to enhance work-life balance.
Full Job Description
The Project Manager is responsible for managing customer delivery engagements and ensuring projects are planned, governed, and delivered in line with Klipboard methodology, commercial expectations, and customer outcomes. The role coordinates project activities, supports timely decision-making, and maintains effective communication with customers and internal stakeholders.
Key Responsibilities:
Key outcomes for this role include predictable project delivery, strong customer confidence, accurate financial and status reporting, and effective risk and issue management.
Use approved AI and automation tools, where appropriate, to streamline project administration, improve reporting insights, support governance compliance, and enable efficient delivery across the Project Management Office.
Support project direction and outcomes by providing accurate information, practical recommendations, and timely escalation to enable informed decision-making.
Build and maintain effective relationships with customers and internal stakeholders
Develop, maintain, and deliver project plans
Prepare and maintain accurate project documentation
Coordinate project resource requirements and work with resource managers to secure appropriate support
Identify, track, report, and escalate project risks and issues, and coordinate their resolution
Coordinate the delivery, review, and approval of project deliverables
Monitor project budgets, costs, billing milestones, and financial performance throughout implementation
Monitor, track, and report project activities, milestones, and status
Manage change requests in line with agreed governance and commercial processes
Organize, facilitate, and document project meetings
Maintain internal systems and project records as required
Contribute to improvements in documentation and processes within METIS as required
Deliver projects in accordance with Klipboard delivery methodology, governance, and quality standards
Identify recurring delivery issues or sources of non-billable effort and raise them with the appropriate manager to support corrective action and continuous improvement
Maintain high personal standards of project management, collaboration, and customer service
Identify opportunities for business improvement and recommend updates to relevant processes, documents, and templates
Provide reasonable project coverage for colleagues as directed
Skills, Knowledge and Experience:
Working knowledge of a recognized project management methodology; PMP, CAPM, or equivalent certification is preferred
Ability to communicate effectively with end users, project teams, managers, and customer stakeholders
Demonstrated experience managing multiple projects and delivering measurable business value to customers
Good understanding of ERP systems and software implementation projects
Ability to document, agree upon, and baseline customer requirements through effective stakeholder engagement
Attention to detail and thoroughness throughout the project life cycle
Proficiency with project management tools
Proficiency with Microsoft 365 applications
Proven project management experience, preferably in software implementation or professional services
Personal:
Clear and concise communicator
Collaborative team member who builds positive working relationships
Strong written and verbal communication skills
Ability to manage competing priorities and work effectively under pressure
