We9re seeking an organized, proactive
Project Manager to join our team. Reporting to the VP of Customer Success this remote role will be responsible for leading cross-functional internal projects from initial scoping through completion, including process improvements, system rollouts, and large, multi-department initiatives. This is a hands-on project management role that requires both coordinating the work of cross-functional contributors and actively completing project tasks when needed. The Project Manager will manage projects of varying size and complexity, maintain project plans, drive accountability, and keep stakeholders at every level informed and aligned while bringing the appropriate level of structure to keep work moving forward.
Key Responsibilities- Lead cross-functional projects of varying size and complexity, coordinating stakeholders, assigning tasks, and driving accountability while actively completing project tasks as needed, including routine operational work on smaller initiatives
- Partner with executive sponsors and department leaders to scope internal projects, defining objectives, deliverables, success criteria, constraints, and ownership before work begins
- Build and maintain project plans, including timelines, milestones, dependencies, resource needs, and roles and responsibilities, for projects ranging from quick-turn initiatives to multi-quarter, company-wide programs
- Drive projects to completion by tracking progress, removing blockers, managing scope changes, and holding cross-functional contributors accountable to their commitments and deadlines
- Coordinate project work across Customer Success, Filing Services, Accounting, Compliance, Product, Development, Sales, Finance, and other departments as applicable
- Balance larger, strategic initiatives with smaller projects that may require direct execution of routine project tasks to keep work progressing toward completion
- Communicate consistently and clearly with stakeholders across departments, tailoring status updates, risk escalations, and decision requests for audiences ranging from individual contributors to the C-suite
- Facilitate project kickoffs, working sessions, and status meetings that produce clear decisions and next steps, and document outcomes to maintain accountability and follow-through
- Identify, assess, and proactively mitigate project risks and interdependencies, escalating early when timelines, scope, or resources are at risk
- Maintain visibility into the internal project portfolio, helping leadership prioritize competing initiatives and balance capacity across departments
- Establish and continuously improve lightweight project management standards, templates, and tools that scale with the company9s growth
- Lead post-project retrospectives to capture lessons learned and apply them to future initiatives
- Required to perform other duties as requested, directed, or assigned
Requirements and Qualifications- 4-year college degree in Business, Operations Management, or a related field preferred
- 3+ years of project management experience leading cross-functional projects, preferably within a SaaS or technology environment
- Proven track record managing multiple concurrent projects of varying size and complexity
- Demonstrated ability to operate as a hands-on project manager, balancing project coordination and stakeholder management with direct execution of project tasks as needed
- Proficiency with project management tools such as Jira, Monday.com, Smartsheet, or similar platforms
- Strong communication skills with the ability to work effectively with stakeholders ranging from individual contributors to executive leadership
- Strong organizational skills with the ability to maintain structure and momentum across multiple concurrent projects
- PMP, CAPM, or Agile/Scrum certification preferred
- Insurtech or surplus lines experience preferred
Perks- Health, dental, and vision plans
- Amazing work-life balance with 4 weeks of Paid Time Off
- 10 Paid Company Holidays with 2 floating holidays
- 401K Programs with employer match
- Personal assistance programs for support in a healthy personal and work life
Compensation Range: $85k/yr - $95k/yr
