Job Summary:Manages a book of active, customer projects that may consist of short-term, transactional work, mid-term testing projects, and long-term, complex projects. Ensures projects are completed on-time, within budget, and within scope with the goal of compressing the project life cycle (from New to Complete as quickly as possible) and delivering the project to the customer expectations while minimizing the cost to complete the project. Provides the level of engagement as required by type of project and specific customer to ensure the customer's needs and expectations are met. Has a high focus on customer engagement and on creating a positive customer experience.
Job Responsibilities:Manages, plans, and controls individual projects through their entire EUSSD life cycle from new to completion.
Must move projects from initiation to closing as quickly as possible while keeping costs at or below quoted amount.
Takes complete ownership of projects within the assigned book of business. Ownership entails:
1) Focusing on delivering business value to EUSSD and our customers
2) Fulfilling our commitments and customer needs
3) Understanding project success means ensuring the project is completed on-time, within budget and within scope,
4) Responsible for ensuring project-related tasks are completed including outsourced, IJO, supplier-based tasks,
5) Engaging and communicating immediately with stakeholders (ex: customer, DM, GM, etc.) regarding anything impacting project success
Job Requirements:- Self-supervision of projects even with high PM volume and implementing corrective actions.
- May require supervision for solving complex problems.
- Ensures projects are completed on-time, within budget, and within scope.
- Monitors budgets weekly.
- Attempts to compress schedule to maximize NTS utilization including leveraging the full network of NTS facilities.
- Identifies and works to mitigate all suspected future budget overruns before the overrun is reached
- Manages projects to prevent downbooks.
- Follows best practices and procedures in managing book of active projects.
- Builds productive internal and external working relationships.
- Exercises judgment within defined procedures and practices to determine appropriate action.
- Proactively manages planned and unplanned subcontracted work (i.e: IJOs and non-NTS subcontractors) including negotiating pricing, setting expectations with the subcontractor, and monitoring subcontractor progress.
- Manages budgets to ensure accuracy of POC.
Education and Experience:- AA Degree; BA/BS preferred or equivalent industry experience.
- 3 - 6 years' testing or technical customer service experience.
- Project management experience required.
Physical Requirements:While performing the duties of this job, the employee is occasionally required to stand; walk; sit; climb stairs; balance; stoop; kneel; crouch or crawl; talk or hear; taste or smell. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
