Position Summary The Project Manager provides support to our Electrical Testing and Field Services customers. This position is responsible for working directly with members of sales, engineering, and operations to provide technical and commercial sales support including identifying and qualifying leads, job costing/estimating, proposal generation, and post-order sales support.
Responsibilities- Work collaboratively with inside and outside sales team.
- On occasion, perform job walks with sales staff at customer sites.
- Review customer RFPs, engineering drawings, and technical content.
- Reading and interpreting electrical specifications and drawings.
- Estimate work hours, required materials, travel, logistics, and other project needs to meet customer scope of work.
- Develop proposals and costing spreadsheets for jobs and projects.
- Develop and maintain a knowledge base library of reference materials for use in preparing proposals, presentations, and technical collateral.
- Handle cancellations or changes in sales order and communicate the changes with the related departments.
- Coordinate with production departments for status on orders to ensure the delivery commitment to clients is met.
- Generate accurate detailed reports on a timely basis; Monitor daily log of proposals and quotes to insure timely submissions.
- Conduct client communication in a highly customer service-oriented manner and potentially expand the scope of project work as well as negotiate any extra charges associated with work performed.
- Communicate with clients, management and their team for effective problem resolution and transfer of pertinent information.
- Accountable for maintaining status of projects and providing the client with this information.
- Help manage the on-going schedule and travel planning to facilitate timely response to customers.
- Work may require flexible hours, weekends, holidays and night work. Must be available for out-of-town work.
- All work and decisions shall be conducted in strict compliance of all regulatory law.
- Observe all safety rules and Best Practices; Follow all company policies and procedures.
- All work and decisions shall be conducted in strict compliance of all company and regulatory laws.
- Other duties as assigned by manager.
Required Experience and Qualifications:- Bachelor's degree in related field or experience equivalency and a minimum of 5 years related experience.
- Ability to read and understand complex blueprints, schematics, parts lists, and additional technical materials for troubleshooting circuit breakers and electrical power equipment. Field Service experience.
- Effectively communicate verbally and in writing with customers and peers. Must be able to read, write, and speak English fluently.
- Dependable and responsible with good judgment and organizational skills; able to multi-task with shifting priorities
- Good customer service, time management and follow-up skills.
- Self-management of assigned projects and job cost accountability to perform work within budgeted cost estimates.
- Able to meet deadlines and handle multiple tasks.
- Able to work with various people throughout the organization-Customer Focused.
- Focus on accuracy and efficiencies.
- Strong computer skills including Microsoft Word, Excel, Outlook, and data entry; CRM experience a plus.
- Exceptional verbal and written communication skills, and excellent telephone personality skills.
- Ability to properly construct written proposals.
Additional Information: Job: Full-Time, Non-union
Location: Rochester, NY, Syracuse, NY
Travel: Up to 30% travel
Compensation: $38 to $57 (depending on skillset, certification, and experience) per hour and is eligible for overtime.
Relocation: Relocation assistance is not offered for this role.
Benefits: Full benefits including medical, dental, vision, company paid life insurance, anniversary bonuses, matching 401k, and paid time off.
Application Details: The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website.
Physical Demands: Prolonged periods of sitting at a desk and using a computer. Regular use of office equipment such as keyboards, telephones, and other office machinery.
