The Project Manager leads strategic and operational projects that drive efficiency, support organizational growth, and deliver measurable outcomes. Reporting to the Director of the Enterprise Project Management Office, this role owns the full project lifecycle-applying PMI-aligned methodologies to plan, execute, monitor, and close cross-functional projects that span operations, technology, compliance, and new business implementation.
KEY RESPONSIBILITIESProject Leadership & Delivery - Lead cross-functional projects from initiation through closure, following established EPMO protocols and PMI-aligned methodologies (waterfall, agile, hybrid).
- Develop and maintain project charters, schedules, risk logs, CRAIDD logs, communication plans, and other required documentation.
- Ensure project scope, timeline, budget, and quality remain aligned with strategic objectives and stakeholder expectations.
- Facilitate project meetings, status reporting, risk/issue management, and decision tracking.
Stakeholder & Cross-Functional Coordination - Coordinate with executive sponsors, subject-matter experts, operations, IT, finance, compliance, and external partners to ensure deliverables are completed on time and on budget.
- Manage stakeholder expectations through proactive, transparent communication.
- Serve as a trusted partner to Directors of Operations, Product Owners, and Implementation leads throughout the delivery lifecycle.
New Business Implementation - Support new state and contract launches by managing readiness activities, training coordination, vendor integration, and go-live execution.
- Partner with the Implementation function to ensure smooth handoff of projects into operations.
Continuous Improvement - Identify workflow bottlenecks and champion process improvements through change requests and standardized SOPs.
- Contribute to the maturity of EPMO templates, tools, and playbooks (Monday.com, Smartsheet, Microsoft Planner/Project, SharePoint).
- Escalate high-impact opportunities and risks through appropriate governance channels.
REQUIRED QUALIFICATIONS - Bachelor's degree in Business, Operations, Healthcare Administration, Information Systems, or a related field.
- 5-8 years of progressive project management experience leading complex, cross-functional initiatives.
- Strong working knowledge of PMI's PMBOK-based methodology; PMP certification strongly preferred.
- Demonstrated capability across multiple delivery methods (waterfall, agile, hybrid).
- Proficiency with project management platforms such as Monday.com, Smartsheet, Microsoft Planner, Microsoft Project, or Jira.
- Excellent written, verbal, and executive-level communication skills.
- Proven ability to influence without formal authority and work effectively across all levels of an organization.
Preferred Qualifications - Experience in a private equity-backed, high-growth, or transformation-oriented environment.
- Experience in healthcare, Medicaid, HCBS/self-direction, financial management services, payroll, or a similarly regulated services industry.
- Experience supporting RFP responses, new business implementations, or multi-state operational rollouts.
- Lean Six Sigma or continuous improvement certification.
Success Measures in the First 12 Months - Consistent on-time, on-budget project delivery across an assigned portfolio.
- High stakeholder satisfaction scores at project close.
- Timely and complete project documentation, communications, and status reporting.
- Meaningful contributions to EPMO standards, templates, and continuous improvement initiatives.
WORK ENVIRONMENT - Position is hybrid; with office locations in Sturgis, MI, Southington, CT, Silver Spring, MD, High Point, NC, and Salem, OR, with remote candidates considered based on qualifications and travel flexibility. Occasional travel to state operations, sponsor meetings, and consulting partner sessions expected.
