5-7 years of project management experience in IT Managed Services
PMP Certification preferred
Technical expertise in virtualization and IT infrastructure projects
Strong verbal and written communication skills
Proven ability to manage technical resources effectively
High level of computer proficiency
Detail-oriented with strong organizational skills
Responsibilities
Manage planning and execution of client projects
Maintain a project portfolio for consistent progress
Oversee all phases of project delivery: Planning, Execution, Monitoring, Closure
Communicate regularly with stakeholders about project status
Ensure clarity of project objectives and deliverables
Schedule and run project-related meetings
Evaluate project results and identify trends for improvement
Benefits
Three weeks vacation plus extra Flex Days
Leadership development opportunities and growth coaching
Health Spending Account or RRSP matching
Extended health care, dental and vision coverage
Disability and life insurance
Tuition reimbursement and paid time off
High-class office amenities and company events
Full Job Description
The Position: Project Services Managers at F12 are responsible for the delivery of our largest and most complex engagements. Their responsibilities include all project management, scheduling, client communication, and internal process meetings. The Project Services Manager ensures the project technicians' time is used effectively and the project is kept within the budget and time allotted. This is achieved through creation of key project deliverables and closely measuring the project process through completion. The Project Services Manager will have a fully decentralized team of Project Technicians to schedule and coordinate. Developing strong relationships with the Project Team members and other internal departments is key to success in this role.
Responsibilities:
Project Management:
Manage the planning and execution of client projects within their region.
Maintain a project portfolio ensuring consistent progress toward deliverables.
Successfully manage projects through delivery phases: Planning, Execution, Monitoring, Closure
Manage stakeholder communications during all phases of the project process.
Ensure project objectives and deliverables are clear.
Ensure client is updated on progress regularly.
successfully communicate project plan, deliverables, and updates to various stakeholder roles.
Responsible for Project Process and Project Results
Work with the Solution Design team on developing/reviewing Project Charters
Ensure national standard policies and procedures are being followed by the Project Team
Project Services Managers may participate in Sales workshops to initiate a relationship with the onboarding client earlier in the process.
Requirements:
Project Management experience, preferably in an IT Managed Services environment where project delivery requirements spanned multiple engagements and client accounts.
PMP Certification is an asset.
Technical Project Management Experience (Virtualization, Server Implementation, IT Infrastructure Projects)
Proven Project Management experience in managing technical resources.
Excellent verbal and written communication skills
Excellent client-facing and internal communication skills
Strong organizational skills
High level of computer proficiency (industry experience an asset)
Ability to multi-task
Highly detail oriented
Formal training/certification in Project Management (may include ITIL certifications)
Desired Competencies:
Strategic Thinking
Influencing through Communication
Business Analytics
Industry Knowledge
Operational Knowledge
Management Skills
Technical Capacity
What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we've got your back. Our comprehensive total rewards program includes:
Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.
