Project Manager_Enterprise PMO

Project Manager, ePMO

Scope and Purpose of Position:

The Project Manager is responsible for planning, executing, and delivering multiple concurrent projects within the Enterprise Project Management Office (ePMO), with accountability for project scope, schedules, budgets, resources, risks, and overall project health. This role leads cross-functional project teams, drives stakeholder engagement and accountability, and ensures projects align with business objectives and established ePMO governance standards. The Project Manager applies Waterfall, Agile, and other appropriate project management methodologies to support successful project delivery and achievement of defined business outcomes.

Essential Functions:

• Manage the planning, development, and implementation of assigned projects, including defining project scope and requirements, developing project plans and business cases, supporting ROI analysis, and identifying resource and staffing requirements.
• Lead assigned projects from initiation through implementation and closure, developing and maintaining project plans, schedules, milestones, dependencies, resources, budgets, and deliverables.
• Track project deliverables and milestones and share weekly status reports.
• Proactively identify, assess, document, and manage project and workstream risks, issues, and dependencies; develop and implement mitigation strategies and escalate significant risks as appropriate.
• Conduct formal quality assurance reviews with sponsors during and upon project completion to confirm acceptance and satisfaction.
• Partner with business and technology leaders to define success measures, align project outcomes with strategic objectives, and ensure realization of expected business value.
• Build relationships with stakeholders from all areas of the company to ensure the team's activities align with current business objectives and the long-term vision.
• Evaluate current- and future-state business needs related to administrative requirements, capabilities, resources, and change management.
• Document the current and future states of the business processes relevant to the projects.
• Coordinate with subject matter experts on projects, programs, and workstreams to provide solution support and apply process management best practices.
• Drive accountability and execution across business and technology teams by addressing obstacles, challenging assumptions, and ensuring commitments translate into measurable results.
• Influence stakeholders across organizational boundaries without direct authority.
• Manage expectations and communications with business unit leaders, stakeholders, external partners, and project, program, and workstream teams through established project governance.
• Use process improvement methods and tools (e.g., Lean management and Six Sigma) and organizational change management practices to implement business improvements and enabling tools and systems that deliver tangible value to the organization.
• Monitor business adoption through performance audits and reporting; utilize established project standards, procedures, and quality objectives.
• Perform qualitative and quantitative analysis of key performance indicators to identify opportunities or best solutions in the existing business model, processes, and structure.
• Ensure knowledge transfer, configuration, and support documentation are created and agreed upon prior to project closure.
• Remain accountable for project delivery outcomes, including stakeholder satisfaction, resource utilization, quality, timeline, budget, and achievement of defined business objectives.
• Other duties as assigned.

Experience, Education, and Certifications/Licenses:

Education

Bachelor's Degree

Required

Undergraduate degree in related field or equivalent combination of experience and education.

Experience

5 Years

Required

• Five (5) or more years of progressively responsible project management experience, including leading projects of varying size, scope, and complexity.
• Demonstrated experience developing and managing project plans, schedules, dependencies, baselines, budgets, resources, risks, and deliverables.
• Experience managing projects in Waterfall and Agile environments.
• Experience partnering with technology teams to deliver system implementations, enhancements, integrations, or other technology-enabled business solutions.
• Experience working in a technology or healthcare environment is required; experience spanning both areas is preferred. Insurance or vision care industry experience is a plus.
• Experience with Microsoft Project, ServiceNow, or similar project or project portfolio management tools.

Licenses and Certifications

PMP, CSM

Preferred

Active Project Management Professional (PMP) certification is preferred.

Certified ScrumMaster (CSM) certification is a plus.

Competencies:

• Cultivate Strong People: Field the best employees and leverage their full capacity.
• Create a Thriving Environment: Develop conditions that bring out the best in people.
• Set Clear Direction: Know and articulate what's required, resulting in a shared understanding.
• Optimize Resources: Effectively allocate assets in an efficient and prioritized manner.
• Enable Solutions: Deftly navigate challenges and circumstances.
• Deliver Results: Consistently realize planned outcomes and meet expectations.

Essential Responsibilities related to Physical Demands/Work Environment:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers and machines). Ability and willingness to travel as required.

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI), as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of their job roles and responsibilities, Associates may have access to covered information, cardholder data, or other confidential customer information, which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company's Privacy & Security Training Program

Job description must be reviewed and approved by a Senior HR Leader.