Bachelor's Degree in Information Systems, Business, or equivalent experience
8+ years managing multiple complex projects
5+ years in packaged software implementation and integration
Proven track record of project delivery excellence
Experience with Agile and Waterfall methodologies
Excellent verbal and written communication skills
Ability to facilitate effective meetings with diverse teams
Responsibilities
Manage eCommerce projects across the program lifecycle
Partner with Solution Architects to assess technical integrations
Support high-priority production issue resolution
Monitor application performance with IT infrastructure team
Ensure business priorities and requirements are clearly documented
Lead cross-functional teams and external stakeholders by influence
Provide proactive communication regarding project status and risk mitigation
Benefits
Opportunity to work in a dynamic eCommerce environment
Collaborative culture with cross-functional teams
Access to emerging technologies and innovations
Professional development and coaching opportunities
Strong emphasis on relationship-building with vendors and stakeholders
Full Job Description
SET THE COURSE
Tommy Bahama's digital experience is a core pillar of our Guest engagement strategy. As we evolve our omnichannel retail presence, this role is critical in driving business value through our eCommerce technology stack. Key responsibilities include leading a team that delivers enhancements and innovations to ensure the platform is taking advantage of new and emerging technologies, and providing Level 3 production support to ensure platform availability and performance.
BE THE ISLAND GUIDE
Function
In partnership with IT, business stakeholders, third-party vendors and the Program Manager, the Project Manager will
Manage eCommerce projects across the program lifecycle - including intake, requirements validation, scoping/prioritization, design, development, testing and delivery
Partner with Solution Architects to assess technical integrations and cross-system dependencies
Support high-priority production issue resolution for eCommerce applications; partner with IT teams to identify root causes and implement remediations
Work closely with IT infrastructure team to monitor application performance
Work closely with the Business team to ensure priorities are understood, requirements are clearly documented, and value is being delivered
Lead cross-functional teams and external stakeholders by influence, fostering strong relationships without direct reporting authority
Provide proactive communication and leadership regarding project status, risk mitigation, issue resolution, and decision-making support
Produce and maintain technical support documentation for eCommerce applications
Cultivate strong relationships with software vendors and solution partners; evaluate product roadmaps and advocate for features that align with business priorities
Play a key role in identifying, shaping, and championing new initiatives and system improvements, including developing business cases and ROI assessments
Develop and sustain a high performing team culture - including goal setting, workload prioritization, and ongoing coaching of team members • Perform other duties as needed
ESSENTIALS FOR LIFE IN PARADISE
Education and Certifications
Bachelor's Degree in Information Systems, Business, or equivalent experience.
Experience and Skills
8+ years experience managing multiple complex projects • 5+ years experience in packaged software implementation, integration and management - including both on premise and cloud-based applications
Must be able to understand how technical solutions are modeled to solve business problems or enable new business capabilities
Proven track record of project delivery excellence; raises the quality bar for project delivery
Experience using both Agile and Waterfall methodologies
Excellent verbal and written communication: Must be able to communicate effectively with business and IT stakeholders at different levels of technical competence
Must be able to facilitate effective meetings, including standups/scrum meetings with technical and business teams
Ability to work collaboratively with business, program management and other technical teams throughout the project lifecycle
Self-motivated to stay abreast of industry relevant technology tools and trends
Adobe Marketing Stack experience (AEP, Analytics, Target, AEM) a plus
SAP Commerce Cloud/Hybris experience a plus
Bloomreach experience a plus
Service Now, Jira, Confluence experience a plus
Multiple factors will vary the applicable rate of pay for this role, including an individual's experience, knowledge, and skillset, as well as work location and available budget.
Rate Range: 105,300-175,300 Annually
Mahalo (thank you) for your interest in Tommy Bahama!
