Project Manager

ABOUT THE ROLE

The Project Coordinator works alongside the technical teams, vendors, and client stakeholders to support the planning and execution of project work. This role helps ensure every moving part is tracked, every task has an owner, project information stays current, and risks or open items are surfaced before they impact delivery. If you thrive on process, communication, organization, and keeping project work on track, apply today!

** This role is targeted for local candidates in the following markets: Minneapolis/St. Paul, MN, Fargo, ND, Schaumburg, IL, Salt Lake City, UT, Wilmington, NC, Richmond, VA, Rocky Mount, NC and, Raleigh, NC. All other candidates will automatically be excluded **

About the Role

Successful delivery at Cyber Advisors takes more than technical execution. The Project Manager owns client engagements from handoff through closure, serving as the central point of contact for clients, engineers, testers, assessors, vendors and internal stakeholders. You will plan the work, keep every task owned and moving, protect scope and budget, and communicate clearly that no one is surprised.

Our PMO operates as an enterprise-wide function rather than a set of PMs tied to a single service silo. You will manage a portfolio of concurrent projects across our service lines and grow into managing work from start to finish across all of Cyber Advisors' offerings. Our delivery model is a hybrid approach: a structured, waterfall-style foundation for scope, timeline and milestones, paired with Agile practices that let projects adapt as new information emerges.

The Work You Will Manage

• Microsoft cloud and modern workplace projects, such as Microsoft 365 and tenant migrations, Intune and Autopilot deployments, mobile device management, Microsoft 365 Business Premium implementations, identity migrations (for example, Okta to Entra ID) and endpoint management
• Networking and infrastructure projects, including firewall, switching and wireless deployments, Zero Trust Network Access (ZTNA) and Secure Access Service Edge (SASE) implementations
• Offensive Security engagements, including external, internal, application, wireless and cloud penetration testing, and Red Team and Purple Team exercises
• Risk Management and compliance engagements, including gap assessments, audit preparation and audits against frameworks such as SOC 2, ISO, HIPAA, PCI, NIST and CIS
• Managed Services onboarding and offboarding, transitioning new clients into steady-state support with our Service Desk, operations and Customer Success teams
• What You'll Do
• Project Initiation and Planning
• Review newly assigned projects and statements of work (SOWs), validate scope against the sold opportunity, and resolve discrepancies with Account Executives and Solutions Architects before work begins
• Send client welcome communications within defined service levels and introduce yourself as the client's primary point of contact
• Lead internal review meetings with sales and technical teams, then lead client kickoff meetings, distributing minutes, action items and next steps within 24 hours
• Build project schedules, work plans, milestones and communication cadences; confirm prerequisites, access, licensing, hardware and client responsibilities
• Coordinate technical resources based on skill set, certification requirements, availability and workload, and schedule engineer and tester time
• For security engagements, confirm rules of engagement, testing windows, target scope, exclusions and compliance drivers; for compliance engagements, coordinate evidence requests, interviews and secure document exchange

Execution, Monitoring and Control

• Run recurring client check-ins and internal status meetings, keeping action items, decisions and owners clearly documented
• Track deliverables, dependencies, risks, issues and action items across your portfolio, and escalate blockers before they affect timelines
• Monitor estimated versus consumed hours, remaining budget and percent complete on fixed-fee and time-and-materials projects, and flag potential overruns early
• Identify out-of-scope requests and manage the change order process with clients, sales and delivery teams
• Keep project status, work plans, time entries, notes and documentation current and accurate in ConnectWise and our resource-scheduling tools
• Provide clear, timely written status updates to clients, technical leads and leadership

Closure and Handoff

• Coordinate final deliverables, including reports, readouts, configuration documentation and handover materials, and facilitate internal quality review where required
• Obtain client acceptance, coordinate handoff to Managed Services or the client's IT team, and notify Finance for invoicing
• Close projects and tickets in a timely manner, archive project materials, send client satisfaction surveys and capture lessons learned
• Continuous Improvement
• Contribute to PMO standards, SOPs, templates, email communications and reporting
• Support PMO metrics such as on-time delivery, budget accuracy, change order capture, closure timeliness, data quality and client satisfaction
• Mentor Project Coordinators and share best practices across the PMO

What You Bring

Required

• 3 to 5 years of project management experience delivering client-facing projects in IT services, managed services, cybersecurity or a similar technology environment
• Demonstrated ability to manage many concurrent projects in a high-volume environment while maintaining accuracy, follow-through and a high-touch client experience
• Solid understanding of the project lifecycle, including scope, schedule, resource planning, budget and hours tracking, risk, issue and change management
• Technical fluency in IT infrastructure, Microsoft cloud, networking or security to coordinate work intelligently, while relying on technical specialists for technical decisions
• Strong written and verbal communication skills, including client emails, meeting recaps, status reports and executive summaries that need minimal editing
• Confidence facilitating meetings with clients, engineers, vendors and leadership, and balancing client urgency against scope, capacity and budget
• Proficiency with Microsoft 365, including Outlook, Teams, SharePoint, Excel and PowerPoint

Preferred

• PMP, CAPM or a comparable certification
• Experience in an MSP, MSSP, technology consulting or IT professional services organization
• Experience with ConnectWise PSA or a comparable PSA, ticketing or project management platform
• Familiarity with penetration testing, compliance audits or Managed Services onboarding engagements
• Experience with Power BI or similar reporting tools
• Working Conditions
• This is a hybrid role; regular in-office presence is required at our Cyber Advisors office
• Ability to lift and move IT equipment up to 50 lbs

What We Offer

• Competitive compensation and performance-based incentives
• Vacation and PTO
• Employer-paid health and dental insurance for Cyber Advisors employees
• 401(k) with employer matching
• Professional development opportunities, including certifications and ongoing training