Job Summary
The Project Manager is responsible for leading IT projects from initiation through completion, including implementations and customizations of commercial off-the-shelf insurance software applications, mobile and web technologies, system integrations, software upgrades, Intelligent Automation (RPA), and infrastructure projects. The role involves managing multiple projects simultaneously, coordinating matrixed resources, maintaining project schedules and financial forecasts, managing risks and issues, and ensuring compliance with established Project Portfolio Management (PPM) processes.
Key Responsibilities
• Lead IT projects from start to finish, covering software implementations, customizations, mobile and web technologies, system integrations, software upgrades, Intelligent Automation (RPA), and hardware infrastructure.
• Manage 3 or more projects simultaneously, depending on project complexity, duration, and lifecycle phase. Most projects have an average duration of 6-8 months.
• Manage project teams consisting of matrixed resources and resolve challenges related to resource availability, scheduling, and competing priorities.
• Develop effort-driven, automatically scheduled project plans using MS Project or Project Server.
• Reconcile project team timecards with planned hours in project schedules, investigate variances between planned and actual hours, and adjust task effort and duration to maintain accurate Estimates to Complete (ETC).
• Maintain and reconcile project financial forecasts using project financial accounting tools.
• Investigate and resolve variances between forecasted and actual project costs.
• Proactively release excess project funds when no longer required or request additional funding when necessary due to approved baseline changes.
• Follow documented PPM processes, procedures, and templates accurately.
• Anticipate, identify, and manage project risks, issues, assumptions, and decisions, escalating concerns appropriately and promptly.
• Prepare twice-monthly project status reports for each assigned project.
• Conduct regular meetings with project teams, business sponsors, stakeholders, portfolio managers, and other key stakeholders.
Required Qualifications
• 5-7+ years of current project management experience delivering IT projects with a minimum budget of $150K.
• Proven experience successfully delivering IT projects from initiation through completion.
• Familiarity with or experience using effort-driven project planning techniques in MS Project.
• Strong capabilities across project management disciplines, including planning, execution, monitoring, and controlling of IT projects.
• Experience managing vendors, requesting Statements of Work (SOWs), and executing vendor agreements.
• Experience directly managing and forecasting project financials, including invoice reconciliation and timekeeping.
• Ability to demonstrate urgency, drive results, and manage project team performance while balancing flexibility with accountability.
• Strong leadership skills and executive presence, including the ability to communicate difficult messages to stakeholders and leadership while remaining composed under pressure.
• Ability to take accountability for overall project delivery and outcomes.
• Strong customer focus, with a responsive, consultative, collaborative, and detail-oriented approach.
• Ability to evaluate project impacts and outcomes from the business and customer perspective.
• Excellent communication skills, with the ability to create clear and concise messages for all organizational levels.
• Sound judgment and decision-making skills, including the ability to evaluate complex options and make informed decisions.
• Willingness to develop technical understanding of project systems, data flows, and high-level technical architecture.
• Flexibility and willingness to learn and use new project management tools as required.
