5-7 years of project or program management experience, preferably in retail banking or large-scale transformations.
Experience in establishing governance frameworks and executive reporting for senior leadership.
Strong ability to influence cross-functional teams without direct authority.
Proven track record in managing integrated program roadmaps and dependencies across multiple workstreams.
Proficient in PowerPoint, Excel, SharePoint, and project management tools like Jira and Microsoft Project.
Excellent communication skills, capable of simplifying complex content for executive audiences.
Responsibilities
Collaborate with the Head of NEXT PMO to develop and refine the PMO framework and operating model.
Establish program governance structures, including tollgates and standardized templates.
Facilitate PMO routines by preparing agendas and tracking action items.
Create executive-level materials and reports, including program scorecards and status dashboards.
Manage the integrated NEXT roadmap, ensuring visibility and accountability across workstreams.
Support stakeholder engagement by documenting and communicating decisions and risks.
Drive continuous improvement of the PMO framework and reporting processes.
Benefits
Comprehensive medical, dental, and vision coverage.
Retirement benefits with employer contributions.
Generous maternity/paternity leave policies.
Flexible work arrangements to support work-life balance.
Education reimbursement for professional development.
Wellness programs to promote employee health and well-being.
Paid time off policy that exceeds local and state requirements.
Full Job Description
Job Description
This role will support the Head of NEXT PMO in operationalizing the PMO framework, maintaining governance discipline, enabling cross-workstream integration, and preparing executive-level reporting.
Key Responsibilities
Partner directly with the Head of NEXT PMO to build, operationalize, and continuously evolve the NEXT PMO framework, operating model, and supporting infrastructure
Establish and maintain program governance, including tollgates, checkpoints, RACI structures, decision rights, and standardized PMO templates aligned to Citizens Transformation Office practices
Facilitate PMO operating routines by preparing agendas, coordinating materials, documenting decisions, tracking follow-ups, and ensuring action items are closed with appropriate ownership and timing
Prepare executive-ready materials and reporting, including quarterly updates, program scorecards, executive narratives, and status dashboards for senior leadership audiences
Manage the integrated NEXT roadmap, BLR follow-up actions, risks, issues, dependencies, milestones, owners, ETAs, and critical path activities across workstreams to ensure visibility, accountability, and timely execution against program objectives
Support stakeholder engagement across NEXT workstreams and functional partners by ensuring decisions, dependencies, risks, and follow-ups are clearly documented, communicated, and escalated as needed
Champion continuous improvement of the PMO framework, cadence structures, and reporting rhythm to sustain oversight discipline and mature program governance over time
Utilize project and portfolio management tools (e.g., Jira, Microsoft Project, SharePoint, Excel or similar platforms) to manage integrated plans, track delivery progress, monitor dependencies, and provide leadership visibility into program health and execution risks
Qualifications
Progressive project or program management experience, supporting retail banking, branch operations, technology, workforce, or large-scale operating model transformation preferred
Demonstrated experience standing up governance frameworks, operating cadences, and executive reporting rhythms for senior leadership audiences
Ability to influence without direct authority, drive accountability across cross-functional teams, and escalate risks or decisions in a constructive, solutions-oriented manner.
Proven ability to build and manage integrated program roadmaps, critical path plans, cross-functional dependencies, risks, milestones and delivery commitments across multiple concurrent workstreams and stakeholder groups
Strong proficiency in PowerPoint, Excel, SharePoint, and project management tools (e.g., Jira, Microsoft Project), including the development of integrated roadmaps, program schedules, scorecards, RACI matrices, dependency trackers, and executive dashboards.
Excellent written and verbal communication skills, with the ability to translate complex program content into clear, concise executive narratives
Pay Transparency
The salary range for this position is $92,000-$127,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to, the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .
Work Authorization: This role is not eligible for new employer sponsored or current H-1 B visa holders. Applicants, including current OPT, L and other visa holders, must be authorized to work in the U.S. without the need for new employer sponsorship for themselves or their spouses now and in the future.
