YOUR ROLE Accountable for managing strategic, comprehensive, and complex 3PL/4PL projects focused mainly on new business, but may be assigned to re-engineered business opportunities and systems, cost improvements and operational efficiencies, from inception to delivery including planning, design, and execution; and assisting with implementation across multi-functional business units.
Lead business implementations for Freight Management across all products - air, ocean, ground, brokerage and Value added services. Develop plans in conjunction with customer; manage customer expectations throughout the project. Develop operational implementation plans in conjunction with station and regional management. Manage projects to ensure it meets ROI and service expectations. Models and acts in accordance with our guiding principles and core values.
Act as Canada's Projects department western region manager reporting to the national director and overseeing the overall proper functioning of operations for employees and clients of the Vancouver and Calgary branches.
WHAT YOU WILL DO:- Manage projects from inception through delivery ensuring completion of the project objectives on schedule and within budget constraints.
- Meet with business unit management and staff to review new business and proposed re-engineered business operations and systems to analyze feasibility of projects, critical success criteria and develop ROI (return on investment) business justification studies.
- Develop detailed project charter and plan (goals, objectives, strategy, scope, budget, scheduling, risk mitigation strategies, contingency plans, approach, requirements, deliverables, timelines, work breakdown structures, use case, test case, and training needs) utilizing project management disciplines and methodologies including process analysis, mapping and flow charting to ensure synchronization of processes and systems
- Engage key stakeholders, define and coordinate activities, communicate changes and progress, build commitment, overcome resistance, and lead project team
- Collaborate with IT management and staff to develop, define, and document technical systems and operational requirements and critical success criteria
- Provide expertise, leadership, guidance and supervision to cross-functional and/or multi-unit teams regarding forecasting, tracking and executing project related tasks, budgets, and resource allocations
- Establish communication plan and conduct regularly scheduled project briefings regarding status, issues, and challenges with all levels of business unit, business sponsors and management for all projects and implementations
- Develop KPI (Key Performance Indicators) metrics
- Partner with the business units/functions, sales and management to develop an implementation project plan and assist in the identification and establishment of an implementation team
- Ensure that projects and programs that are global in nature are effectively communicated across the company
- Ensure compliance with all related CEVA policies, local, state, federal, and ISO 9002 requirements pertaining to the business unit logistic initiatives
- Assist in the development of standard operating procedures and training of the implementation team and staff on requirements
- Monitor performance metrics and measurements related to individuals, teams, processes, and projects
- Utilize effective communication or negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the customer, staff, or senior management
- Conduct post-mortem assessment of project performance/success (both operational and financial)
- Support department leadership by assuming other department projects and additional management responsibilities.
- Conduct annual performance reviews for all staff within department and address all employee performance problems promptly and directly in accordance with personnel policies of the Company.
- Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking, and participation in professional organizations.
- Perform other duties as needed.
WHAT WE'RE LOOKING FOR: - Demonstrated success in leading, managing and developing staff and high performance teams
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals.
- Ability to develop short and long-range project planning, and effectively communicate information to diverse work groups
- Experience in strategic planning and execution
- Proficient in project management methodologies with a focus on developing solution driven strategy plans to achieve goals, implementing business requirements analysis and testing processes, and identifying timeline constraints, and risks
- Ability to solve critical issues in a fast-paced environment with time-sensitive deadlines
- Excellent written and oral communication skills including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments
- Strong interpersonal skills including diplomacy and patience
- Demonstrated skills in organization group process, problem identification and resolution
- Strong organizational and time management skills with ability to manage multiple projects and set priorities
- Ability to manage the financial aspects of the department including purchasing, budget preparation and review, financial reporting and monitoring expenses
- Computer literate with advanced proficiency in Microsoft Office, internet, web-based and specific job related software
- Must be able to read, write, and speak English fluently and possess the ability to communicate and interact effectively with people from multi-functional and diverse backgrounds
- Ability to effectively present information and respond to questions from management, employees and vendors
Minimum:- College Degree or GED
- Minimum five to seven years' experience in a progressively responsible project manager role or similar roles in transportation logistics or supply chain management
- Minimum of five years of handling ship charter operations and heavy lift operations
- Minimum five years industry experience
- Minimum three years supervisory or managerial experience
- Working knowledge of IT technical disciplines related to systems architecture, operating systems, programming environments and databases, SCM, CPM OR CPIM, MS Project, WMS and TMS packages
Preferred:- All of the above
- Bachelor's Degree in Business, Transportation, Logistics, Supply Chain Management or a related field or equivalent combination of work experience.
- Project Management Certification (PMP, CPM, MPM)
- CPIM (Certified Production and Inventory Management)
At CEVA we are committed to creating a safe and healthy work environment.
We offer:
- A Competitive Compensation Package
- Comprehensive Health & Dental Benefits
- Professional Development Opportunities
- Continuing Education
