About the job Project Manager (Boston)
Job DescriptionYou will own the end-to-end delivery of customer projects-making sure the customer experience is smooth, expectations are managed, and internal execution actually matches what was sold. This is a coordination-heavy role: youll run the cadence, chase dependencies, unblock people, keep customers informed, and drive projects to done without drama.
You do
not need deep AI/engineering skills. You
do need to be relentless about clarity, follow-through, and customer communication.
Key Responsibilities- Lead customer projects from kickoff to delivery, keeping scope, timeline, and acceptance criteria crystal clear.
- Act as the primary customer point of contact: set expectations, provide updates, handle escalations, and prevent surprises.
- Translate customer needs into actionable tasks for internal teams (ops, engineering, AI, reporting)-and verify theyre executed correctly.
- Run the operating rhythm: agendas, meeting notes, action items, weekly status reports, decision logs.
- Coordinate stakeholders across time zones: customers, drone pilots/field teams, and internal delivery teams.
- Manage risks and changes: identify issues early, propose options, push decisions, document change requests.
- Maintain clean project documentation and handover materials so delivery doesnt depend on tribal knowledge.
- Drive continuous improvement: spot recurring delivery problems and fix the process (not just the one project).
Qualifications- 3+ years in project coordination / project management / implementation / customer success operations in a B2B environment.
- Proven ability to manage multiple projects simultaneously without losing details or dropping balls.
- Strong customer communication skills: calm under pressure, clear writing, confident in calls, able to say no with logic.
- Highly organized: you live in checklists, timelines, and written follow-ups.
- Comfortable working with technical teams (you can ask the right questions and keep things moving-even if youre not the engineer).
- Fluent English (written and spoken).
- Proficiency with common PM and productivity tools (e.g., Asana/Trello/Jira, Google Workspace/Microsoft Office).
Good to Have- Experience delivering SaaS onboarding/implementation projects.
- Exposure to inspections, construction/real estate, drones, or field operations.
- Experience working with international customers and distributed teams.
- Additional languages (nice, not required).
What We Offer- Competitive salary and benefits package.
- Flexible work environment with remote options.
- High ownership, global projects, and real customer impact.
A collaborative team that values execution and accountability.
