5 years of project management experience with enterprise-level customer projects
5 years of experience implementing SaaS-based products and solutions
Proficiency in project management tools and methodologies
Strong client relationship management skills
Ability to assess client needs and build long-term relationships
Experience in integrating artificial intelligence technologies into business processes
Responsibilities
Manage customer migrations and implementations of Relias Platform solutions
Coordinate internal resources across technical, clinical, and account management teams
Develop detailed project plans with scope, milestones, and timelines
Utilize project management tools for on-time delivery and effective communication
Identify and manage project risks and issues
Lead project reviews and provide status reports to ensure adherence to schedule and budget
Foster positive relationships and rapport with customers
Benefits
Flexible hybrid work environment
Opportunities for professional development and collaboration
Work in a supportive team culture
Engagement in meaningful projects within the healthcare sector
Potential for mentorship and growth within the organization
Full Job Description
Job Description
The Project Manager is responsible for one or more service areas of Professional Services which shall include, but not be limited to, (1) managing the end-to-end onboarding process for new and existing customers for the implementation of multiple Relias products and solutions; and/or (2) migrations of customers to and from Relias platforms or as a result of acquisitions; and/or (3) managing special internal projects. The customer base will manage enterprise-level healthcare customers with one or more Relias products and solutions. This role will manage customer onboarding from post-sale to launch and which will include the technical set up and configuration of Relias products, and management of the overall project plan. May from time-to-time assist with internal projects.
WHAT YOU'LL DO:
Manage the customer migrations and/or implementation of the Relias Platform for multiple solutions
Commanding and driving internal resources across Relias, including but not limited to technical, clinical, change management, and account management teams
Utilizing tools and project management practices to ensure on-time delivery and effective communication and collaboration, both internally and externally
Identifying and managing risks and issues, and working with internal teams for mitigation
Lead project reviews, provide status reports, and ensure project remains on schedule, within scope, and within budget
Developing and fostering positive relationships and building rapport with customers
Utilizing current and best practice implementation documentation and toolkits
Configure contracted products and solutions to customer specifications
Providing technical support to customers throughout the duration of the migration/implementation as required
Conducting platform training sessions in various settings for internal and external customers as required
Assist department manager with project assignments and mentoring other team members
Ensure process documentation is developed and maintained
Ensure department SharePoint site is kept up to date
Act as liaison to other departments as assigned
Assist department manager with sales support (i.e., demonstrations of solutions to new and existing customers, customer calls, etc.)
RFP response support
Other duties as assigned
Qualifications
YOU'VE GOT WHAT IT TAKES IF YOU HAVE:
Bachelor's Degree
5 years in project management managing enterprise level customer projects
5 years implementation SaaS based products and solutions
Experience with project management tools, methodologies, and software
Ability to effectively manage and nurture client relationships to achieve mutual success
Ability to understand a client's needs and challenges, assessing the fit for the solution(s), and building a foundation for successful engagements and a long-term relationship
Ability to work effectively and harmoniously with others towards a common goal or objective utilizing the skills and attitudes necessary to engage, communicate, and cooperate with individuals or groups, fostering an inclusive and productive work environment
Ability to effectively implement, integrate, and optimize artificial intelligence technologies within business processes.
Ability to effectively implement, integrate, and optimize artificial intelligence technologies within business processes.
Ability to define and clarify problems, gather relevant information, and analyze the root causes or underlying factors contributing to the problem ultimately resolving complex or challenging situations or issues
IT WOULD BE NICE IF YOU:
PMP certification preferred (or working towards)
Experience in a healthcare setting or onboarding healthcare customers
Technical Knowledge of common application integrations (Text File, SSO, API/Web Services)
Additional Information
Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter.
