College degree (AA or higher) or equivalent experience
AS 9100 Lead Auditor certification (3rd Party)
Approved ITAR auditor status
Proficient in Microsoft Office
Strong understanding of management system auditing practices
Responsibilities
Manage client portfolios and ensure compliance with SLA requirements
Collaborate with Commercial account leaders on account planning
Provide regular performance reports to the Director
Address and resolve client concerns
Attend and participate in client meetings
Achieve a target of 170 audit days per year, including mentoring and training
Assist in onboarding and training new staff
Benefits
Opportunity for extensive travel to client locations
Mentorship and training opportunities
Engagement in high-stakes aerospace sector projects
Exposure to global account management
Collaboration with experienced commercial leaders
Full Job Description
About the role:
Effective management of assigned global & Strategic accounts mainly in the Aerospace sector. This includes the assistance with the day to day management of clients, regional budget and KPI targets. The successful candidate will assist the Director of Global Accounts by closely monitoring the global / Strategic accounts performance reports. Effective management of global / strategic accounts depending on complexity. Compliance with the Service Level Agreement and monitor KPIs of assigned accounts.
Essential Responsibilities:
Manage assigned client portfolios including SLA requirements and ensure compliance.
Work with Commercial account leaders in preparation and maintenance of account plan
Provide regular reports to Director on global accounts activities and recurring issues.
Manage client concerns and provide resolutions.
Attend client meetings.
Deliver as a target of 170 days (combination of billable, program management and non-billable) audit days per year with days assigned, floating, fill in at short notice, mentoring / training with new and existing staff etc. (Based on loading of projects, PM and non-billable above days will vary).
Assisting with orientation and training new staff.
Mentoring staff as assigned, perform qualifying reviews, provide training on assessors who are involved in delivering audits to the selected accounts.
Perform other projects assigned.
Essential Education/Qualifications:
College degree, AA or higher (or equivalent certification or work experience)
AS 9100 Lead Auditor (3rd Party) qualifications-Approved in OASIS database
Approved ITAR auditor
Skills & Knowledge:
Software skills - Microsoft Office.
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
Business acumen- Capability of engaging in business conversations /situations
Generic knowledge of management system auditing practices
Knowledge of the specific products and processes and organizational structure of the client
Knowledge of the outcomes of prior audit activities of the client
Knowledge of competences of the audit team members for the client
Travel:
This position requires a minimum of 100% travel to and from clients. This includes both land (car) and air travel.
It is Essential that you have the right to work within the USA
