Description Project ManagerPosition summaryLeads contract execution and delivery of Enterprise Mobility Support Services across program management, planning, engineering, security, operations, and user support. Serves as the primary contractor interface to the COR and Mobility Service Owner, coordinating with OCIO leadership and other service providers to sustain reliable, secure mobility services for a nationally distributed workforce. Accountable for staffing, schedules, financial visibility, deliverable quality, service performance, and continual improvement.
Salary up to: $225K
Principal responsibilities- Direct daily service delivery and project execution; assign contractor resources, maintain coverage and backup capability, and coordinate surge or after-hours support when requested.
- Manage project plans, schedules, milestones, dependencies, risks, issues, and corrective actions using agency governance processes and PMBOK-aligned practices; maintain required project repository records.
- Oversee labor utilization, funding, and billing support; provide structured labor data by labor category, service area, and required administrative codes to support cost tracking and forecasting.
- Conduct at least weekly service status meetings and deliver monthly summaries addressing completed and planned work, performance, staffing, financial posture, and risks; maintain the communications plan.
- Monitor contractual service levels, ticket timeliness, reporting accuracy, first-contact resolution, customer satisfaction, and quality; use trends to direct measurable service improvements.
- Lead transition-in, transition-out, knowledge transfer, and approved service changes, including changes between comprehensive and integrated support options; coordinate responsibilities with logistics, infrastructure, security, and end-user service providers.
- Oversee ITIL-based incident, request, problem, change, and configuration processes using agency-designated ITSM systems; coordinate service notifications and escalation of significant incidents.
- Ensure required security, architecture, reporting, training, and knowledge deliverables are scheduled and completed; coordinate the annual service strategic plan and maintain Government approval gates for proposed changes.
Qualifications- Bachelor's degree in information technology, business, cybersecurity, or a related field.
- 10 or more years managing federal IT service delivery programs, including at least 3 years leading enterprise mobility, endpoint management, or end-user computing services.
- Demonstrated experience managing multidisciplinary teams, transitions, service levels, contract deliverables, labor utilization, financial reporting, and multiple concurrent IT projects.
- Experience integrating services across multiple providers and applying ITIL processes through enterprise ITSM tools; ability to translate technical issues into clear decisions, risks, and status reports.
Preferred qualifications:PMP and ITIL certification; experience with federal civilian agencies, mobile device lifecycle services, carrier cost analysis, and geographically distributed user communities.
