Proficient in project management tools and software.
Exceptional communication skills, both oral and written.
Responsibilities
Serve as the main contact for clients during onboarding.
Manage project timelines and communications for timely delivery.
Identify and resolve issues with stakeholders.
Lead client meetings to track onboarding progress.
Coordinate internal teams for accurate service setup.
Collect and validate client data for system configuration.
Facilitate post go-live monitoring and support.
Benefits
Opportunity to work on diverse healthcare projects.
Engaging and collaborative work environment.
Access to continuous improvement initiatives and training.
Potential for professional development and career growth.
Full Job Description
Job Summary
The Project Lead, Client Onboarding at Ventra Health is responsible for managing the end-to-end onboarding of multiple healthcare clients into our coding and billing services. This includes gathering setup data, leading client and internal meetings to support data interface and billing system setups, coordinating with vendor partner to ensure a smooth transition to the Client Success and Service Delivery teams post go-live.
This role leads cross-functional teams through 1-3 month onboarding projects. The Project Lead brings strong project management skills, a solid understanding of the revenue cycle, and the ability to drive operational improvements that support Ventra Health's mission of delivering high-quality, efficient RCM coding and billing services.
Essential Functions and Tasks
Main contact during onboarding
Serve as the primary point of contact for clients during onboarding
Manage project timelines, tasks, and communications to ensure on-time delivery
Identify and escalate issues, drive resolution with internal and external stakeholders
Lead client meetings to guide onboarding progress and address concerns
Coordinate with internal teams to ensure accurate setup of coding, billing, and reporting services
Collect and validate client data required for system configuration
Anticipate client needs, assess risks, and implement proactive solutions
Maintain and share onboarding status updates with stakeholders
Contribute to the continuous improvement of onboarding strategies, workflows, and processes
Facilitate post go-live monitoring to ensure successful implementation and transition
Participate in special projects and perform other duties as assigned
Education and Experience Requirements
Bachelor's Degree.
Five (5) years of related project management experience
Effective oral and written communication skills
Experience managing multiple projects
Knowledge, Skills, and Abilities
Working knowledge of Revenue Cycle Management specific to coding and billing
Working knowledge of project management tools and software
Strong strategic thinking skills
Strong complex project implementation skills
Strong process development skills
Strong word processing, spreadsheet, database, and presentation software skills
Strong management level oral, written, and interpersonal communication skills
Strong presentation development and delivery skills
Strong decision-making skills
Strong time management skills
Strong organizational skills
Ability to independently and successfully apply business process acumen to process improvement projects, with measurable business performance improvement outcomes
Ability to influence, negotiate and lead across internal constituencies regardless of title or authority
Ability to work against a plan, meet deadlines and produce deliverables relative to target dates
Ability to establish trust and credibility at all levels of an organization
Ability to communicate with a variety of stakeholders (both functional peers and those at the executive level) from both internal and external organizations
Ability to effectively work with a diverse set of stakeholders to coordinate project implementations
Ability to take initiative and effectively troubleshoot while focusing on innovative solutions
Ability to exercise sound judgment
Ability to handle highly sensitive and confidential information appropriately
Ability to initiate and maintain professional relationships
Ability to remain flexible and work within a collaborative and fast paced environment
Ability to communicate with diverse personalities in a tactful, mature, and professional manner
Compensation
Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons.
This position is also eligible for a discretionary incentive bonus in accordance with company policies.
