Entity:
Supply, Trading & Shipping
Job Family Group:
Sales Group
Job Description:
We are seeking a highly motivated and experienced Project Lead to drive successful project delivery within BP International Limited. This role will focus on demonstrating agile methodologies to enhance customer experience, optimize channel performance, and manage key interested party relationships.
Key AccountabilitiesLead Management & Customer Acquisition- Own and optimize fleet sales lead management processes, including Rig Dig and other lead generation sources.
- Partner with Sales and Marketing to recommend strategies that grow customer acquisition and market penetration.
Pricing & Rebate Programs- Manage fuel, DEF, truck service, and related customer rebate programs.
- Oversee truck service point-of-sale discount programs to keep them aligned with financial and customer growth goals.
- Audit and monitor customer pricing programs after implementation to confirm expected volume growth is achieved.
- Evaluate program effectiveness and recommend consolidation, enhancement, or elimination based on business performance and strategic objectives.
- Develop reporting and performance metrics to measure program ROI and customer engagement.
- Support ongoing optimization and audits of pricing systems and tools, and help define long-term process improvements.
Customer Agreements & CRM Data- Ensure customer agreements, amendments, pricing arrangements, and program documentation are accurately maintained and tracked.
- Build processes that improve visibility into customer commitments and deliver actionable information to the sales organization.
- Partner with business and technology teams to improve CRM data quality and reporting capabilities.
Digital Platforms & Customer Portal- Lead business-side project management for customer-facing digital platforms, including customer portal initiatives.
- Define business requirements, prioritize enhancements, align stakeholders, and support implementation.
- Collaborate with IT and external partners to improve customer experience, self-service capabilities, and operational efficiency.
Essential experience and job requirements- Bachelor's degree in Business, Finance, Marketing, Analytics, or a related field.
- Experience in fleet or fuel sales, pricing, sales operations, program management, or business analytics.
- Strong analytical skills, with experience interpreting sales performance, margin, pricing, and customer behavior data.
- Experience with CRM platforms (Salesforce preferred).
- Advanced proficiency in Excel, reporting tools, and dashboard development.
- Strong project management, communication, and cross-functional leadership skills.
- Proven ability to influence interested parties and drive process improvements across multiple business functions.
There are many aspects of our employees27 lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!
Travel Requirement
Negligible travel should be expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Agility core practices, Agility core practices, Business Operations, Channel Management, Channel marketing activation, Coaching, Commercial performance, Contract Management, customer and competitor understanding, Customer enquiries, Customer Profitability, Customer promise execution, Customer Segmentation, Customer Service Design, Data Analysis, Delivers an effortless customer experience, Digital Fluency, Influencing, Internal alignment, market, Negotiating value, Offer and product knowledge, Operational pricing, Sector, Territory Management {+ 1 more}
.
