1+ years of customer service experience in a fast-paced environment
Project management skills with strong business acumen
Proficient in computer skills; SAP and/or Salesforce experience is a plus
Ability to manage multiple tasks while maintaining organization
Responsibilities
Lead customer resolution by coordinating with engineering, R&D, project management, and sales teams
Drive closure of punch lists in accordance with Siemens processes
Collaborate with factories, suppliers, and quality teams to implement corrective actions
Enhance processes by identifying and applying best practices for efficiency
Provide regular updates to stakeholders during correction processes
Work with field service teams and vendors to align correction methods
Ensure customer issues are resolved promptly and cost-effectively, focusing on after delivery cost reduction
Benefits
Variety of health and wellness benefits available
Access to resources for personal and professional growth
Hybrid work environment with flexibility in location
Full Job Description
Project Coordinator - Utility Systems & Solutions
We are looking for a Project Coordinator. This position will be hybrid based in Wendell, NC.
You'll make an impact by:
This Project Coordinator will be responsible for developing quick, high-level resolutions to our customers' nonconformance and warranty related issues. This role will work within the Siemens SI EA business unit and will support products such as low voltage and medium voltage air insulated and gas insulated switchgear and associated auxiliary pieces of equipment in the Siemens solution.
Ability to lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments
Driving closure of customer site punch lists per Siemens processes
Work with our factories, suppliers and quality teams to develop and implement corrective and preventive actions
Improve departmental processes by reviewing best practices and looking for ways to improve the overall structure through efficiency enhancements and other methods.
Provide frequent updates to all stakeholders during the correction steps for the customer
Work closely with field service teams and vendors to align materials and methods of correction
Not only provide ownership in driving resolution for our customers in a timely fashion but by also performing in the most cost-effective way to ensure visibility of after delivery cost reduction for Siemens
Up to 10% travel to discuss high profile customer issues to ensure customer relations stay positive
You'll win us over by having the following qualifications:
Basic Qualifications:
Bachelor's degree or higher preferred
1+ years of Customer service experience within a fast-paced environment
Project Management skills with excellent Business acumen
High level computer skill (SAP and/or Salesforce experience a plus)
Preferred Qualifications:
1+ years of experience in Project Management or Coordination
Ability to handle multiple tasks while maintaining organization and control
Strong verbal skills to aid in customer communications
Strong leadership skills to bring multiple teams together for resolution identification to complex customer issues
You'll Benefit From Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html The pay range for this position is $61,547 - $105,509 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
About Siemens
Siemens AG is a German multinational conglomerate company headquartered in Munich and the largest industrial manufacturing company in Europe with branch offices abroad. The principal divisions of the company are Industry, Energy, Healthcare, and Infrastructure & Cities, which represent the main activities of the company. The company is a prominent maker of medical diagnostics equipment and its medical health-care division, which generates about 12 percent of the company's total sales, is its second-most profitable unit, after the industrial automation division. The company is a component of the Euro Stoxx 50 stock market index. Siemens and its subsidiaries employ approximately 385,000 people worldwide and reported global revenue of around €87 billion in 2019 according to its earnings release.
