Join our dynamic team as a Project Coordinator and be the bridge between our customers and innovative solutions! We're looking for tech-savvy problem solvers who are passionate about delivering exceptional customer experiences.
This is a hybrid role in a U.S. Schneider Hub location.
What will you do:The Project Coordination role seeks viable candidates who strive for excellence in customer service. Candidates for the role will be expected to manage multiple conflicting priorities related to coordination of equipment deliveries, supply chain risk management, and general customer service.
- Pre-Delivery Coordination- proactive communication with key project stakeholders, defining customer scheduling needs and setting expectations upon product and services supply. Categorize white glove delivery service needs for site, and plan services with regional carrier.
- Project Governance- monitor and track all open orders ensuring supply commitments are upheld for customer project milestones. Proactively escalate upon all risks identified via supply reporting tools (OMS), certifying risks for customers and Sales.
- Delivery Execution- ensure all scheduled deliveries complete to service level and project on site needs. Confirm all shipments to key project stakeholders.
- Customer Service- support all customer inquiries related to each assigned project. Interface with Secure Power network of support organizations to close the loop upon customer needs. Action of follow up will apply but limited to, Supply Chain, Transportation, Sales, and Accounts Receivables. Close all projects to general customer satisfaction.
What will make you successful:- BA degree in Business, Technical degree or related field
- Strong technical aptitude with ability to quickly learn new products and technologies
- Excellence in customer service with outstanding communication and problem-solving abilities
- Demonstrated ability to handle multiple tasks in a fast-paced environment
- Knowledge of contact center systems and customer service tools
- Proven track record of contributing to team success and continuous improvement initiatives
- Applicants must be authorized to work in the United States on a full-time, ongoing basis. The company does not provide immigration sponsorship now or in the future.
What are the key skills we are looking for?- Project Management - developing level; coordinating timelines, resources, and deliverables across customer projects
- Communication - developing level; facilitating clear updates between teams, stakeholders, and customers
- Customer Orientation - developing level; building relationships and ensuring a positive customer experience throughout delivery
- Operational Efficiency - developing level; identifying process improvements to reduce costs while maintaining quality
- Prioritization - developing level; managing multiple project demands and adjusting focus as needs shift
- Digital Literacy - developing level; using project management tools and systems to track progress and report status
- Analytical Thinking - developing level; assessing project data to inform decisions and solve delivery challenges
- Budgeting - foundational level; tracking project expenses and supporting financial management activities
What's in it for you:- Comprehensive training and development programs to enhance your technical expertise
- Opportunity to shape customer experience and drive product improvements
- Collaborative work environment focused on innovation and personal growth
- Clear career progression path with opportunities to expand your skill set
- Engaging team culture that values your contributions and ideas
What's in it for me?- Diverse project portfolio that accelerates your skills and career development
- Collaborative culture with access to mentorship and learning opportunities
- Meaningful work that directly impacts customer success and satisfaction
- Clear pathways for advancement within project management and operations
Ready to launch your career in project execution? We'd love to hear from you!
