5+ years in Communication & Change Management, ideally in ERP projects
Strong expertise in developing communication strategies
Proficient in creating audience-specific communication plans
Knowledgeable in change impact assessment and stakeholder engagement
Excellent English communication skills; French is a strong asset
Experience in global/international project environments
Operational knowledge in Food, Supply, or Finance sectors
Change management certification is a plus
Responsibilities
Deploy and execute the ERP change management framework using ADKAR methodology
Communicate effectively with executives, managers, and employees
Support employees' change journey by understanding ERP program context
Identify impacted individuals and develop tailored communication and training strategies
Manage stakeholder buy-in and address resistance to change
Synchronize change management and project plans effectively
Design and deliver customized training programs for employees
Benefits
Opportunity to work in an international environment
Engagement with diverse regions including COEU, France, UK&I, Brazil, and NORAM
Development of strong relationships with key stakeholders
Involvement in a significant ERP implementation project
Potential for professional growth in change management and communication strategies
Full Job Description
Job Description
Accountable for deploying and executing the ERP change management framework through ADKAR methodology (Awareness, Desire, Knowledge, Ability & Reinforcement) that enables employees, managers, leaders and other stakeholders to engage, adopt and use the ERP Core effectively.
Proactive communications capability - reaching executives, managers and employees with clear, consistent, audience-specific messaging - is a critical enabler of Awareness and Reinforcement and a key driver of adoption speed, ultimate utilization and proficiency.
Regions within Scope: COEU, FRANCE, UK&I, BRAZIL & NORAM
Understand the ERP Program context and expected business benefits from the solution in order to support employees change journey
Understand the processus changes within the selected functions, to be able to identify who are the persons impacted and be able to set adapted communication and training strategies and plans
Get buy-in from key stakeholders and manage resistance to change (e.g. employees who are comfortable with current processes and may view the new system as a disruption to their workflows)
Demonstrate cultural awareness
Ensure a good synchronization between change management plan and project plan
Ensure that employees receive the necessary training and support to effectively use the new processes and tools being implemented
Work in an international environment: support SME from Regions within scope
Execute Communication strategy and Communication plan at project level following global ERP deployment methodology
Support execution of Change strategy and Change plan at project level following global ERP deployment methodology
Handle communications actions and mobilization events at local level
Develop and maintain effective relationships with key stakeholders to ensure their buy-in and support
Design, develop and deliver customized training programs (what for who and for when and how) for employees following Program guidelines
Tracks and reports communication & change management activities to ensure their effectiveness and efficiency
Ensure the transfer/capitalization of knowledge (including onboarding of the newcomers on the project in the selected countries)
Implementation of Change management plan according to change management strategy
Communication strategy and plan (what for who and for when and for when and how) including setting up the appropriate communication channels: Targets Awareness and Reinforcement. Includes audience-specific messages, senders, timing, channels and feedback loops.
Sponsor Plan to target Awareness, Desire and Reinforcement. Enables sponsors to perform the ABCs (Active and visible participation, Build a coalition of support, Communicate directly with employees)
People Manager Plan to target all ADKAR elements. Equips managers to perform the CLARC roles (Communicator, Liaison, Advocate, Resistance Manager, Coach)
Support training strategy and plan (what for who and for when and how) to target Knowledge and Ability. For ERP, this must connect process, system, role-based learning and hands-on practice.
Managing feedback, questions and continuous improvement actions
Measure, adapt and sustain adoption: Readiness assessment results, ADKAR Assessment scores, Training attendance and proficiency results, Role-based system usage, Process compliance, Manager feedback, Resistance themes, Go-live readiness by business unit or region
Qualifications
Experienced profile with at least 5 years of experience in Communication & Change Management within international scope, preferably in ERP implementation projects
Strong knowledge of Communications strategy and planning
Ability to build audience-specific communication plans, Identify preferred senders, Create key messages around purpose, particulars and people impacts, Localize messages for regions and functions, Coordinate executive, manager and project communications through ad-hoc tools
Knowledge of management methodologies and practices, including change impact assessment and stakeholder engagement strategies
Excellent written and verbal communication skills in English (French verbal/written language skills is a very strong asset)
Used to work in global /international projects
Operational knowledge of one of the 3 functional scopes covered by the ERP project: Food, supply or finance
