5+ years in operations, project coordination, or business operations (or 10+ years without a degree)
Experience in fast-paced, growth-oriented environments
Proven ability to execute across multiple functional areas
Strong organizational and problem-solving skills
Ability to work collaboratively across technical and business teams
High level of ownership, initiative, and follow-through
Preferred experience with company growth phases or new business launches
Familiarity with robotics, automation, or AI-enabled systems
Responsibilities
Oversee and align daily operations to meet key deliverables
Execute operational plans and track progress for timely decisions
Develop workflows, standard procedures, and tracking tools
Engage closely with sales, marketing, engineering, finance, and operations teams
Support proposal development and client engagement preparations
Align sales pipeline with operational capacity and delivery readiness
Assist in planning and executing product installations and system deployments
Benefits
Health insurance
Retirement plan
Flexible work environment
Professional development opportunities
Paid time off
Dynamic team culture
Full Job Description
Operations Manager to lead day-to-day execution as the company transitions into a standalone U.S.-based systems integration firm focused on robotics-enabled mailroom security solutions and other technology-integration solutions for industry application. This role is designed for a hands-on builder who will help transform Risen Line Solutions from an emerging initiative into a fully operational, scalable enterprise.
Reporting to the President of Risen Line Solutions, as Operations Manager you will act as the central hub across all core functions-ensuring alignment between sales, marketing, technology development, service delivery, finance, and compliance, while actively building the operational infrastructure required for growth.
Key responsibilities:
Oversee daily operations, ensuring teams are aligned and key deliverables are met
Execute operational plans, track progress, and support timely decision-making
Develop and improve workflows, standard procedures, and tracking tools
Coordinate closely with Sales, Marketing, Engineering, Finance, and Operations teams
Support proposal development, pricing inputs, and client engagement preparation
Align sales pipeline with operational capacity and delivery readiness
Help translate technical outputs into practical, deployment-ready solutions
Assist in planning, scheduling, and execution of product installations and system deployments
Support development of consistent and repeatable service delivery processes
Monitor budgets, track operational costs, and support financial reporting activities
Coordinate contracts, compliance requirements, and vendor-related activities
Support the company's transition to an independent business entity, including system and vendor setup
Track project schedules, milestones, and client deliverables to ensure timely execution
Maintain trackers for operations, projects, and sales pipeline
Prepare reports and updates for leadership
Identify risks, bottlenecks, and areas for process improvement
Qualifications to be successful in the role:
5+ years of experience in operations, project coordination, or business operations with college degree OR 10+ years of experience in operations, project coordination, or business operations without college degree.
Experience working in fast-paced, growth-oriented environments
Demonstrated ability to execute across multiple functional areas
Strong organizational and problem-solving skills
Ability to work across both technical and business teams
High level of ownership, initiative, and follow-through
Experience in new business line launches or company growth phases preferred
Experience in technology, engineering, or systems integration environments preferred
Familiar with robotics, automation, or AI-enabled systems
Exposure to proposal development, basic financial tracking, or O&M environments
Success Metrics (First 6-12 Months)
Established core operational workflows and trackers
Supported a smooth spin-out transition to independent operations
Improved coordination across sales, engineering, and delivery teams
Contributed to successful deployment of initial client systems
Enabled visibility through consistent executive reporting
Helped create a foundation for repeatable service delivery
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