Job Type
Full-time
Description
Please apply directly on our website Priority Review Date: November 6, 2026 Applications received by November 6, 2026 will receive priority consideration during the initial candidate review. Applications submitted after that date may be considered if additional candidates are needed.
POSITION SUMMARY The Programs Specialist works within the Programs Team of the Customer Success department. The primary purpose of the role is to implement programs and support customers to decarbonize (switch from gas to clean electricity) their homes, businesses, or vehicles, in alignment SVCE's goal of reducing greenhouse gas emissions. This position leads or supports the implementation of key customer-facing decarbonization programs, which may include rebates, direct installation services, technical assistance and training, customer engagement, financing, or other program types. This position will primarily support the implementation of Home Rebates, SVCE's flagship residential building electrification incentive program.
SUPERVISION RECEIVED AND EXERCISED Receives direct supervision from the Manager of Decarbonization Programs. This position does not have any supervisory responsibilities.
ESSENTIAL FUNCTIONS - Supports the implementation and administration of community decarbonization programs, including customer support and engagement, program and budget tracking, consultant coordination, stakeholder engagement, data collection, and program evaluation, monitoring, and verification activities.
- Researches and evaluates potential enhancements to existing programs by gathering and analyzing available data, collaborating with internal and external partners, collecting stakeholder input, assessing costs and benefits, and developing recommendations for consideration.
- Coordinates with internal teams, external partners, and stakeholders to support collaborations, partnerships, and funding opportunities that advance building and transportation electrification initiatives.
- Develops written and oral communications summarizing program activities, results, and lessons learned to support program planning, continuous improvement, and related policy efforts.
- Communicates program information and lessons learned with internal colleagues, leadership, external partners, and stakeholders, as appropriate.
Requirements
KNOWLEDGE, SKILLS, AND ABILITIES - Basic knowledge of climate action, sustainability, and energy programs and policies, including community choice aggregation, energy efficiency, building electrification, transportation electrification, and greenhouse gas reduction strategies.
- Knowledge of basic program implementation practices, including outreach, data collection and analysis, program monitoring, evaluation, and documentation.
- Ability to analyze information and data, identify trends or inconsistencies, maintain accurate records, and prepare clear reports and presentations for internal and external audiences.
- Strong organizational, interpersonal, and written and verbal communication skills, including the ability to manage competing priorities, collaborate effectively with others, and complete assignments with appropriate guidance.
MINIMUM QUALIFICATIONS - Bachelor's degree in science, technology, engineering, mathematics, environmental science, environmental studies, or other relevant field preferred.
- Any combination of education, training, and experience that provides the required knowledge, skills, and abilities may qualify. A typical way to obtain the required qualifications would be:
- Bachelor's degree in a relevant field and one year of relevant experience supporting sustainability, energy, environmental, customer engagement, or related programs.
- Additional relevant experience may be substituted for the degree requirement.
- Advanced proficiency with Microsoft Excel.
- Proficiency with Microsoft Office applications, and the ability to organize, analyze, and present data and information.
- Possession of a valid Class C California driver's license and the ability to maintain a satisfactory driving record that meets SVCE's requirements for operation of agency vehicles.
PREFERRED QUALIFICATIONS - Experience with Salesforce CRM, including reporting, dashboards, and data management.
- Customer-focused with experience engaging customers by phone, email, and in person.
- Experience managing consultants and contractors to achieve project goals.
PHYSICAL AND WORKING CONDITIONS The physical and working conditions described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Work in a hybrid environment with a combination of on-site and remote work with a minimum of three (3) days per week or more in person on-site at the SVCE Sunnyvale office to support walk-in customer inquiries, and participate in in-person meetings, trainings, or events.
- Reside within a reasonable commuting distance of the assigned work location.
- Remain stationary for extended periods while working at a computer, attending meetings, or performing assigned duties.
- Frequently use a computer, telephone, and other standard office equipment.
- Move about the office to attend meetings, access work areas, and collaborate with colleagues.
- Transport and set up standard work equipment, including a laptop and related accessories, between remote and office work locations.
- Read and review electronic and printed documents, reports, correspondence, and other work-related materials.
- Communicate effectively in person, by telephone, email, and virtual meeting platforms.
- Maintain concentration, exercise sound judgment, prioritize multiple tasks, and adapt to changing business needs.
- Work effectively and collaboratively in both in-person and virtual environments.
Salary Description
$84,000-$110,250
