Program Support Officer

Program Support Officer Overview The Bureau of Global Health Security and Diplomacy (GHSD) promotes global health security by working with foreign governments, the private sector, and civil society to prevent the spread of infectious diseases and respond effectively to outbreaks. The U.S. plays a leadership role in the Global Health Security Agenda (GHSA), a multilateral initiative involving nearly 70 countries, to strengthen health security across human and animal health. Nakupuna Solutions seeks a Program Support Officer to provide administrative, operational, coordination, and analytical support to GHSD offices and teams. The position may be assigned to the Front Office (FO), Health Diplomacy (HD), Health Programs (HP), Outbreak Detection and Response (ODR), Program Planning and Evaluation (PPEV), Program Transition and Supply Chain (PTSC), the Foreign Assistance Hub, or the CGFS Budget Team. Reporting to the applicable Office Director, the Program Support Officer will facilitate communication, coordinate office activities, maintain administrative systems, support reporting and documentation, and help ensure timely execution of office priorities in support of U.S. global health objectives, including the America First Global Health Strategy (AFGHS). The successful candidate will be a proactive, detail-oriented self-starter who takes initiative, anticipates administrative needs, and follows through on assigned tasks. The role requires sound judgment, strong organizational and communication skills, and the ability to work independently while contributing effectively in a collaborative, fast-paced environment. Responsibilities The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to mission requirements and reasonable accommodation. - Serve as a coordination point for information across the assigned office, GHSD teams, and external stakeholders, facilitating timely communication and follow-up. - Provide administrative and operational support to the assigned directorate, including special projects, office requirements, documentation, and day-to-day workflow. - Coordinate meetings, briefings, and events, including scheduling participants, arranging meeting logistics, preparing materials, recording meeting notes, and tracking action items. - Prepare, edit, format, route, and distribute correspondence, memoranda, action memos, reports, fact sheets, briefing materials, and other office products. - Support the development, coordination, implementation, and tracking of operational and strategic plans, office initiatives, and program-related requirements. - Conduct ad hoc analyses of routine programmatic, survey, surveillance, financial, and quality data, as appropriate to the assigned office, and support the preparation of data for reports, fact sheets, presentations, and other products. - Assist with routine reporting and information requests by coordinating inputs, validating information, tracking deadlines, and following up with responsible personnel. - Maintain office calendars, contact and distribution lists, electronic and paper files, records, administrative trackers, and other information-management tools. - Coordinate domestic and international travel arrangements for staff, including transportation, lodging, itineraries, travel authorizations, and vouchers, in accordance with Department of State requirements. Use the E2 Travel System to support travel processing as applicable. - Respond to routine inquiries, receive and direct calls and visitors, and coordinate visitor access or escort requirements in accordance with applicable procedures. - Support routine administrative functions, including office supply management, staff time and attendance processing, onboarding coordination, and equipment or security-access requests, as assigned. - Provide timely information and guidance on administrative procedures, reporting requirements, deadlines, and office processes. - Identify opportunities to improve administrative workflows, information management, and reporting processes; help implement updates to procedures, templates, and office tools. - Use office technology and data-management tools to organize information, improve efficiency, and support accurate and timely reporting. - Perform other duties as assigned. Deliverables: - Accurate and current administrative trackers, office calendars, contact lists, distribution lists, and records. - Meeting schedules, agendas, briefing materials, notes, action items, and follow-up documentation. - Correspondence, memoranda, reports, fact sheets, presentations, and other office products prepared and routed in accordance with required timelines. - Travel itineraries, authorizations, supporting documentation, and vouchers prepared in accordance with Department requirements. - Timely status updates on office taskings, reporting requirements, data calls, deadlines, and outstanding actions. - Programmatic and administrative data summaries, analyses, and visual products as required by the assigned office. - Updated office procedures, templates, job aids, and other materials supporting consistent and efficient operations. - Other administrative, analytical, and program-support products as assigned. Qualifications Skills/Qualifications The ideal candidate will be a self-motivated, detail-oriented professional who takes initiative and provides reliable administrative and operational support in a complex environment. The candidate must be able to manage competing priorities, communicate effectively, and work independently while contributing positively to a team. - Strong organizational, time-management, and multitasking skills, with the ability to prioritize competing tasks and meet deadlines. - Excellent written and verbal communication skills, including the ability to prepare, proofread, and format professional correspondence, reports, meeting materials, and other written products. - Strong customer-service and interpersonal skills, including professionalism, emotional intelligence, diplomacy, and the ability to work effectively with internal and external stakeholders. - Demonstrated initiative, resourcefulness, and follow-through, with the ability to anticipate routine needs, identify problems, and take appropriate action. - Ability to work independently with limited supervision while collaborating effectively with colleagues, office leadership, and external stakeholders. - Experience coordinating meetings, maintaining administrative records, managing correspondence, tracking action items, and supporting office workflow. - Strong attention to detail and the ability to maintain accurate, organized, and timely documentation. - Technological literacy and proficiency in Microsoft Office 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams. - Experience using data-management, reporting, collaboration, or workflow tools; experience with data analytics or visualization applications is desirable. - Experience coordinating domestic and international travel, including travel documentation, authorizations, and vouchers. - Experience using the Department of State E2 Travel System preferred. - Ability to handle sensitive information appropriately and exercise sound judgment and discretion. - Experience supporting U.S. Government, international affairs, global health, or other complex professional environments preferred. Education and Experience - Bachelor’s degree (BA/BS) in Public Health, Epidemiology, Health Sciences, or a related field appropriate to the work of the position; relevant professional experience may be considered in lieu of a directly related degree, subject to contract requirements. - Minimum 1–3 years of relevant professional experience with a relevant bachelor’s degree, or 4 or more years of relevant professional experience without a bachelor’s degree. - Relevant experience may include administrative support, program support, office coordination, reporting, records management, travel coordination, or related professional responsibilities. Work Schedule and Location: Position is full-time, 40 hours per week (Monday-Friday) in Washington, DC. Travel: Occasional domestic and/or international travel may be required based on mission and office requirements. Clearance Requirements: Secret security clearance required. Must be a U.S. citizen. Physical Requirements The ideal candidate must at a minimum be able to meet the following physical requirements of the job with or without a reasonable accommodation: Ability to perform repetitive motions with the hands, wrists, and fingers. Ability to engage in and follow audible communications in emergency situations. Ability to sit for prolonged periods at a desk and work on a computer. Ability to move throughout office facilities and escort visitors as required in the performance of assigned duties. The Nakupuna Companies use a market-based compensation strategy to ensure that our employees are compensated within applicable market ranges commensurate with multiple factors, including but not limited to the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, organizational requirements, and position location. The projected compensation range for this position is $81,000 to $95,000 (annualized USD). The salary range displayed represents the typical salary range for this position and is just one component of Nakupuna Companies' total compensation package for employees.