Job Summary: In addition to the responsibilities listed below, this senior technical functional leader is also responsible for managing strategic, enterprise-wide, cross-regional, and/or multi-disciplinary programs to drive exceptional business value for KP; managing evolving strategic priorities and providing strategic planning within and across programs to drive and ensure alignment and performance across the organization. This includes regularly monitoring the progress of initiatives across the program and proactively identifying risks and opportunities of strategic business value; raising visibility on critical issues to ensure effective resolution; and identifying, gathering and evaluating data and key performance drivers to understand strategy performance and any gaps. This position is also responsible for providing design plans and supporting the development and execution of change management strategies during key program or organizational changes and transitions; working in a variety of dynamic situations requiring expert level consulting, internal influence, conflict management, and resource/team management; proactively conducting external research to identify and implement market leading practices; embracing a can-do strategic approach with sound business acumen; and advising and partnering with senior leaders while operating within a fast-paced environment.
Essential Responsibilities:- Promotes learning in others by communicating information and providing advice to drive projects forward; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides actionable feedback to others, including upward feedback to leadership; influences, mentors, and coaches team members. Practices self-leadership; creates, evaluates, and responds to the strengths and weaknesses of self and unit or team members. Leads the adaptation to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Fosters open dialogue amongst team members.
- Drives the execution of multiple work streams by identifying member and operational needs; translates business strategy into actionable business requirements; develops and updates new procedures and policies. Gains cross-functional support for objectives and priorities; determines and carries out processes and methodologies; solves highly complex issues; escalates and resolves issues as appropriate; sets standards and measures progress. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; influences the completion of project tasks by others.
- Oversees the delivery of large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame. Analyzes, integrates, and manages program plans for the most complex program initiatives which include scope identification and management, schedules, inter-dependencies, and resource forecasts. Manages and monitors the program financials of large, high profile, dynamic program initiatives. Monitors program performance to ensure programs effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Leads program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program. Assists in the establishment and management of proper program management practices in regard to allocation of resources, schedules and task assignments. This role may perform project management duties in addition to program management responsibilities.
- Drives the completion of the work of multiple program teams. Evaluates internal and/or external resources and provides feedback on team composition based on the alignment of team member skills and program demands. Creates and communicates a clear vision of program goals and objectives to the team. Provides guidance and feedback to team members.
- Proactively monitors, identifies, and mitigates program risks, issues, and trigger events across multiple interdependent programs by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
- Monitors adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures.
- Ensures the alignment, buy-in, engagement and support of diverse program stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, executive management, and business leaders; and clarifying accountability and authority across stakeholders. Identifies and works closely with key stakeholders based on their level of influence and decision making and ensures all appropriate stakeholders are represented and included. Determines program goals, influences the prioritization of deliverables, coordinates all business processes (e.g. program change management, communication) and facilitates decisions necessary for program delivery by partnering with program sponsors and/or review boards. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering formal presentations, and providing reports to executive audiences. Engages with executive stakeholders to identify long term value to the organization and define success.
- Reviews vendor performance to provide direction for service improvements or revisions to strategy. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Facilitates contract negotiations with vendors, and reviews and resolves issues with vendor invoices.
Minimum Qualifications: - Minimum five (5) years experience working with senior leadership to deliver cross-regional or multi-disciplinary strategic program management.
- Minimum five (5) years experience in a leadership role with or without direct reports.
- Bachelors degree from an accredited college or university and minimum twelve (12) years experience in project management or a directly related field, including minimum seven (7) years program management experience OR Minimum fifteen (15) years experience in project management or a directly related field including minimum seven (7) years program management experience.
Preferred Qualifications:- Five (5) years of experience working with healthcare operations.
- Five (5) years of experience working with hospital operations.
- Five (5) years of experience working in an integrated healthcare delivery system.
- Five (5) years experience in business analysis.
- Four (4) years experience working with advanced Excel functions including, formulas, pivot tables, vlookup, etc.
- Four (4) years experience delivering presentations to executive management.
- Four (4) years experience working in a matrixed organization.
- Four (4) years experience managing vendor contracts and relationships.
- Four (4) years experience developing and validating business cases, including identifying value of investment projects.
Primary Location: California,Oakland,1800 Harrison
Scheduled Weekly Hours: 40
Shift: Day
Workdays: M-F
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Employee Status: Regular
Worker Location: Flexible
Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee
Job Level: Individual Contributor
Department: Oakland Reg - 1800 Harrison - National Clinical Technology - 0308
Pay Range: $187100 - $242110 / year Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Travel: Yes, 10 % of the Time
