3-5 years in Program, Project, or Operations Management in a fast-paced environment.
3+ years in distribution or forward logistics operations.
Proficient in MS Office Suite and data analysis.
B.S. Degree in Business, Project Management, Supply Chain, or related field required.
PMP Certification preferred; experience with quality systems is a plus.
Responsibilities
Serve as the main contact for customers regarding operational and performance issues.
Track project performance against customer expectations.
Prepare and distribute regular performance reports.
Coordinate efforts across operations, IT, quality, and billing teams.
Identify non-conformance issues and create corrective action plans.
Manage inventory to ensure timely order fulfillment.
Address customer issues promptly through defined escalation processes.
Benefits
Weekly pay every Thursday
Monthly incentive bonus
Inclusive and positive workplace culture
Health, dental, vision, and prescription coverage
Paid holidays, vacation, and sick/personal time
401(k) plan
Life and disability insurance
Employee assistance program
Flexible spending account
Tuition reimbursement
Full Job Description
Program Manager is responsible for measuring and driving the performance of an assigned customer program - this includes key performance metrics, production, quality, customer communication including formal presentation, and attaining the necessary technical support to ensure the success of the program. The ability to interpret and comprehend contract language is a plus for this position, as well as a background in fast paced production environment. Experience in the telecommunications or cable industries is preferred.
Responsibilities
Act as primary point of contact for the local customer on operational and performance issues.
Monitor project performance to customer requirements and expectations.
Issue regular reports on program performance.
Coordinate work of various functional groups such as: operations, IT, quality and billing.
Identify areas of non-conformance and develop remedial plans.
Manage inventory levels to ensure timely order fulfillment.
Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.
Other duties as assigned.
Required Skills
Must be an organized, detail oriented and self-motivated individual.
Strong analytical, problem solving and decision making skills.
Excellent communication and interpersonal skills.
Have the ability to work both independently and as part of team.
Flexibility to travel is required.
Experience
3-5 years Program, Project, or Operations Management experience in a fast-paced operation.
3+ years working in a distribution or forward logistics operation.
Proficiency in MSOffice (Word, Excel, Power Point, Access and Project), report preparation and data analysis.
PMP Certification preferred, but not required.
Previous experience with quality systems a plus.
Experience in the telecommunications or cable industries is preferred.
Education
B.S. Degree in Business, Project Management, Supply Chain or related discipline is required.
You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:
