Bachelor's degree in a relevant field from an accredited institution.
2-3 years of progressively responsible experience in program management or improvement.
Demonstrated ability to lead and influence teams effectively.
Strong communication skills for diverse organizational levels and conflict resolution.
Experience with Lean, JIT, Six Sigma, or Agile/Scrum methodologies.
Proficient in Microsoft Office Suite and project management tools.
PMP certification preferred.
Responsibilities
Lead functional and cross-functional program improvement initiatives.
Manage and document program scopes and improvement efforts using A3 templates.
Define project goals and deliverables in collaboration with stakeholders.
Implement quality control measures for compliance with policies and regulations.
Coordinate staff training and competency assessments for program-related equipment and techniques.
Review performance reports and provide coaching or training as needed.
Track advancements in technology and recommend equipment updates or trials.
Benefits
Opportunity for professional development and training.
Collaborative work environment with various departments.
Engagement in meaningful program improvement initiatives.
Potential for leadership development and mentoring opportunities.
On-call availability for emergency response during non-standard hours.
Full Job Description
A Brief Overview Leads a variety of functional and cross-functional improvement programs by defining the intent of programs, overseeing the development of program goals, deliverables and tracking/reporting to ensure project goals are met.
Locations Stanford Health Care
What you will do
Provides program leadership for assigned functional and cross-functional program improvement efforts.
Manages, assesses, and documents program improvement efforts and scope using standard A3 template.
Defines project scope, goals and deliverables that support business goals in collaboration with the management and other stakeholders.
Implements quality control measures to ensure project and participant compliance with department, hospital and University policies, and government codes and regulations.
Coordinates and participates in staff training and competency assessments for program equipment, supplies, and techniques. Develops unit programs, roles/responsibilities, and program algorithms as appropriate.
In conjunction with other departments/contacts, reviews reports related to participant performance, and provides additional coaching and/or training, as needed.
Tracks advancements in equipment technology, makes recommendations for additional or replacement equipment; coordinates equipment trials.
Conducts rounds to all patient care areas for consultation, coaching, promotion of program goals and a safe environment. Coordinates training and implementation of program strategies.
Works with program champions, vendors associated with the program and related hospital departments to develop and distribute publicity materials for program.
Works collaboratively with organizational stakeholders such as the Department of Nursing, Occupational Health, Rehabilitation Services, Patient Transport, Security Services and other departments to ensure the consistent application of program practices across all groups.
Serves as a member of a program committee, and reports results to Senior Leadership, following appropriate communication channels, and attends unit-based meetings to address program issues.
In conjunction with relevant hospital departments, maintains data related to program implementation and injuries, including injury expense reduction. Maintains quarterly dashboard of outcome/process metrics.
Coordinates all interdisciplinary communication efforts regarding program, including paper forms and patient handouts.
Manages program design and structure to align with organizations' key initiatives and projects within the assigned group, develops strategic input for the Director regarding business objectives of clients for both current and future projects.
Partners with Operations Manager(s) to identify and develop the leadership needs and internal capacity of the department and facilitates strategic changes in project scope or assignment across the team.
Coaches and mentor's department staff through change processes and cycles of continuous improvement.
Works with various departments and physician groups, develops relationships with key stakeholders, and understands their departmental workflows.
Prepares and maintains accurate, coherent, timely and auditable project records and cost estimates, as applicable, within department guidelines.
Specifically for Facilities Services employees: This position may require on-call availability during non-standard hours, including nights, weekends, and holidays, to meet business needs and respond to emergencies as necessary.
Education Qualifications
Bachelor's degree in work-related discipline/field from an accredited college or university.
Experience Qualifications
Two (2) to three (3) years of progressively responsible and directly related work experience.
Required Knowledge, Skills and Abilities
Demonstrated ability to act as a thought leader and operational expert for assigned areas.
Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising.
Demonstrated experience developing effective written communications, reports and summaries.
Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation.
Ability to plan, organize, motivate, mentor, direct and evaluate the work of others.
Ability to influence others.
Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships.
Knowledge of Lean, Just-in-Time (JIT), Six Sigma and/or Agile/Scrum techniques.
Knowledge of Microsoft Word, Excel, PowerPoint, Visio, Access, Project and Outlook.
Knowledge of principles of business and management strategic planning, leadership development, and education techniques.
Licenses and Certifications
PMP - Project Mgmt Professional preferred .
Base Pay Scale: Generally starting at $68.52 - $90.78 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
