About the jobWe're looking for an experienced, customer-focused Program Manager to lead large-scale equipment deployment programs for our national convenience store and foodservice customers. This role oversees complex, multi-location rollouts, serving as the primary liaison between customers and cross-functional teams to ensure successful execution from planning through implementation.
The ideal candidate has experience managing national or regional customer programs, preferably within the convenience store (C-store), quick-service restaurant (QSR), foodservice, or commercial equipment industries.
At Franke, you'll have the opportunity to support programs for some of the most recognized brands in the industry while working alongside a collaborative team committed to innovation, continuous improvement, and delivering an exceptional customer experience.
Location Requirement: This position is based onsite in Smyrna, TN. Candidates must reside within a reasonable commuting distance or be able to relocate prior to their agreed-upon start date.
Essential Duties and Responsibilities- Lead multiple customer deployment programs and strategic initiatives, ensuring timely execution and alignment with customer expectations.
- Partner with customers and cross-functional teams to establish program scope, objectives, timelines, and resource requirements.
- Serve as the primary customer liaison, managing relationships and communicating program progress throughout the implementation lifecycle.
- Develop and execute comprehensive program plans, proactively managing risks, resolving challenges, and ensuring successful multi-location rollouts.
- Coordinate with Production, Supply Chain, vendors, and internal teams to ensure equipment, resources, and deliverables meet program milestones.
- Monitor program performance, maintain documentation, and communicate key metrics, progress, and risks to stakeholders.Drive continuous improvement through program reviews, process enhancements, and guidance to internal teams.
Knowledge, Skills, and Abilities- Bachelor's degree in Business, Operations, Engineering, Supply Chain, or a related field required.
- Five (5) or more years of experience managing complex customer deployment programs, national account rollouts, or enterprise implementations required.
- Demonstrated experience leading multi-location programs involving multiple stakeholders, resources, and implementation activities.
- Experience within the foodservice, convenience store (C-store), quick-service restaurant (QSR), or commercial equipment industries strongly preferred.
- Proven ability to manage multiple concurrent programs, coordinate cross-functional teams, and maintain strong customer relationships.
- Strong organizational, communication, negotiation, and problem-solving skills, with the ability to independently manage competing priorities.
- Proficiency in Microsoft Office Suite, including Excel and PowerPoint, and Smartsheet or similar program management software.
- Flexibility to travel based on customer and program needs, with travel frequency varying according to deployment schedules and business priorities.
For more information see: www.franke.com
Important information for all executive search companies, headhunters and HR consultantsThe Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.
