Program Manager / ServiceNow ITAM Lead (Contingent on Award)

CTR Management Group (CTRMG) is hiring for an upcoming IT asset management contract with a federal agency in Alexandria, VA. The program tracks more than 100,000 IT assets for about 15,000 users using ServiceNow, barcode scanning and RFID. As Program Manager you lead a seven-person team, own every service level, and are the government's single point of contact. Location: Alexandria, VA (on-site), with occasional work at Lorton, VA, Frederick, MD and Springfield, VA Type: Full-time, exempt (salaried)  Pay: $115,000-$135,000 per year plus benefits Clearance: U.S. citizenship required (key personnel). Must be able to pass a Public Trust (Tier 2) background investigation and obtain a PIV card What you'll do  Lead day-to-day delivery of inventory, attestation, surplus, data-quality and reporting work for a seven-person team  Set and track SLAs and KPIs (inventory accuracy, attestation completion, ticket aging) and report weekly to the government COR  Own the quality control plan, corrective actions, issue logs and project plans  Lead the ITAM modernization roadmap: ServiceNow workflows, dashboards, automation and future HAM rollout  Coordinate with IT, property, procurement and security stakeholders; brief leadership on asset management  Manage staffing, schedules, training and transition-in This is a key personnel position. Your resume and a signed letter of commitment will be submitted with our proposal. This position depends on contract award, which is expected in January 2027. Requirements What you need  7+ years in IT asset management or federal program management, with 2-3+ years using ServiceNow ITAM/HAM  PMP and/or ITIL 4 Foundation (or attainable within 90 days of award)  Experience managing SLAs, audits and corrective action on a federal contract  Strong written and verbal communication; comfortable presenting to senior government staff Preferred  IAITAM CIS-HAM and/or CIS-DF  ServiceNow Certified System Administrator  Experience with RFID-based asset tracking Salary Description $115,000 - $135,000 per year