Amazon

Program Manager, Seller Experience, Selling Partner Services

Amazon • $81K — $142K *
Sunnyvale, CA 94087In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 3+ years of program or project management experience
  • Strong project management skills for complex programs
  • Bachelor's degree or equivalent in a related field
  • Experience with data-driven decision making
  • Excellent stakeholder management and collaboration skills
  • Deep understanding of research methodologies
  • Experience in process development and optimization

Responsibilities

  • Build and scale global research programs integrating traditional UX with intelligent tools
  • Define and maintain company-wide research operations
  • Facilitate research-driven product decisions with cross-functional teams
  • Implement AI-powered research tools and methodologies
  • Develop processes to enhance research quality using AI
  • Oversee research participant pools and vendor relationships
  • Deliver innovative solutions on time while managing project risks

Benefits

  • Comprehensive health insurance (including medical, dental, and vision)
  • 401(k) matching
  • Paid time off and parental leave
  • Access to mental health support and counseling
  • Flexible Spending Accounts
  • Adoption and Surrogacy reimbursement options
Full Job Description
We are seeking an exceptional Research Program Manager to build and scale global research programs that leverage intelligent tools and methodologies. This role will work at the intersection of UX research, AI-powered prototyping, and program management to influence key product decisions on company-wide priorities while establishing innovative research mechanisms that drive customer-centric outcomes.

Key job responsibilities

1. Strategic Program Leadership:

* Build and scale global research programs that combine traditional UX research with intelligent tools

* Define, establish, and maintain global operational and company-wide research programs

* Work alongside cross-functional partners and leadership to craft and facilitate research-driven product decisions

* Lead the implementation of AI-powered research tools and methodologies

2. Research Operations & Innovation:

* Deploy intelligent tools for market scanning, secondary research, and trend analysis

* Develop processes for research quality amplification using AI tools

* Oversee the development of an intelligent knowledge base for research insights

* Manage research participant pools and vendor relationships

3. Program Execution & Risk Management:

* Drive on-time delivery of innovative solutions that delight customers

* Proactively identify and mitigate risks through structured planning and monitoring

* Provide clear communication to stakeholders regarding project status, resources, and priorities

* Contribute to documentation including weekly reports, business reviews, and audits

4. Cross-functional Collaboration:

* Partner with UX Researchers to design, execute, and socialize user-centered research insights

* Coordinate with data scientists and technology teams on AI tool implementation

* Work cross functionally with peers/colleagues globally to support training, best practices, and shared opportunities

* Work with product teams to ensure research insights drive product decisions

About the team

Within Amazon, Selling Partner Service's (SPS) goal is to enable third-party Sellers of any size by helping them build the business they want. In the Core Selling Partner Experience (CSPE) team, we define, implement, and enforce quality standards for all Amazon-built experiences for Selling Partners worldwide.

BASIC QUALIFICATIONS

- 3+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

- Bachelor's degree or equivalent in a related field

- Strong project management skills with demonstrated ability to manage complex programs

- Excellence in stakeholder management and cross-functional collaboration

- Deep understanding of research methodologies and operations

- Experience with process development and optimization

- Strong communication and documentation skills

PREFERRED QUALIFICATIONS

- Experience with AI/ML technologies and their application in research

- Proven ability to bring definition to ambiguity and manage complexity at scale

- Track record of empowering teams through clear processes and constraints

- Deep knowledge of software design and development processes

- Experience with agile methodologies and data-driven decision making

- Demonstrated ability to exceed expectations on both strategic and tactical projects

- Experience managing global research programs

- Strong analytical and problem-solving abilities

- Passion for customer-centric innovation

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Sunnyvale - 81,600.00 - 142,800.00 USD annually

USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

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